Complaints Resolution Specialist
4 weeks ago
About the Role
We are seeking a skilled Complaints Case Handler to join our team at Bromford Careers. In this role, you will manage a caseload of complaints, building great relationships with our customers to reach resolution. Your responsibilities will include investigating and resolving customer complaints without the need to escalate, writing clear and concise explanations for complaint resolutions and maintaining accurate records.
Key Responsibilities
- Investigate and resolve customer complaints in a fair and timely manner
- Build strong relationships with customers to ensure resolution and satisfaction
- Write clear and concise explanations for complaint resolutions
- Maintain accurate records of complaints and resolutions
Requirements
- Natural curiosity to investigate and resolve complaints
- Resilience and ability to work under pressure in a fast-paced environment
- Experience in handling and resolving customer complaints
About Us
Bromford Careers is an award-winning organisation recognised as a Great Place to Work. We are passionate about making a real difference to people's lives and are committed to providing exceptional customer service.
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