Complaints Resolution Specialist

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom Bromford Careers Full time

About the Role

We are seeking a skilled Complaints Case Handler to join our team at Bromford Careers. In this role, you will manage a caseload of complaints, building great relationships with our customers to reach resolution. Your responsibilities will include investigating and resolving customer complaints without the need to escalate, writing clear and concise explanations for complaint resolutions and maintaining accurate records.

Key Responsibilities

  • Investigate and resolve customer complaints in a fair and timely manner
  • Build strong relationships with customers to ensure resolution and satisfaction
  • Write clear and concise explanations for complaint resolutions
  • Maintain accurate records of complaints and resolutions

Requirements

  • Natural curiosity to investigate and resolve complaints
  • Resilience and ability to work under pressure in a fast-paced environment
  • Experience in handling and resolving customer complaints

About Us

Bromford Careers is an award-winning organisation recognised as a Great Place to Work. We are passionate about making a real difference to people's lives and are committed to providing exceptional customer service.



  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a skilled Complaint Resolution Specialist to join their Customer Relations team. As a key member of the team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.Your Responsibilities• Handle all complaints received within the formal response stage of...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking an experienced Senior Complaints Resolution Specialist to join our Customer Relations team. In this role, you will be responsible for investigating and resolving customer complaints in line with FCA regulations.Key ResponsibilitiesInvestigate and resolve complex customer complaints that are escalated to the Executive...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join their team. As a key member of the Customer Relations team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.Key ResponsibilitiesInvestigate and manage complaints in line with FCA regulationsBuild...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with FCA regulations.About the TeamThe Customer Relations team is dedicated to providing...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complaints received from our customers, with a focus on complex and vulnerable cases.About the TeamThe Customer Relations team is dedicated to addressing complaints fairly and...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with FCA regulations.About the TeamThe Customer Relations team is dedicated to providing...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a highly skilled and experienced Financial Support Team Lead to join our team. As a key member of our Collections and Recovery department, you will be responsible for leading a team of Financial Support Team Associates and managing operational risks within the department.Key ResponsibilitiesLead the team and manage...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a highly skilled and experienced Senior Collections Manager to lead our Financial Support Team. As a key member of our team, you will be responsible for managing a team of Collections Associates, providing clear direction, and ensuring the efficient and effective management of assets in line with policy and...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a highly skilled and experienced Financial Support Team Lead to join our team. As a key member of our Collections and Recovery department, you will be responsible for leading a team of Financial Support Team Associates and managing operational risks within the department.Key ResponsibilitiesLead the team and manage...


  • Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

    About the RoleThe OSB Group is seeking a highly skilled Senior Collections Manager to lead our Financial Support Team. As a key member of our team, you will be responsible for managing operational risks, providing effective leadership, and ensuring good customer outcomes.Key ResponsibilitiesLead the team and manage operational risks within the department,...


  • Wolverhampton, Wolverhampton, United Kingdom Avd Appoint Ltd Full time

    Electrical Commissioning Specialist - Avd Appoint LtdWe are seeking an experienced Electrical Commissioning Specialist to join our team at Avd Appoint Ltd. As an Electrical Commissioning Specialist, you will be responsible for ensuring the smooth commissioning of electrical systems in our industrial projects.Key Responsibilities:Commissioning of electrical...

  • Project Coordinator

    2 weeks ago


    Wolverhampton, Wolverhampton, United Kingdom Comex 2000 UK Ltd Full time

    We are seeking a dedicated Project Coordinator to join our team at Comex 2000 UK Ltd. As a key member of our Programme Management team, you will be responsible for coordinating customer delivery, managing job queues and queries, and providing administrative support to our Programme Managers.Key responsibilities include:End-to-end coordination of customer...


  • Wolverhampton, Wolverhampton, United Kingdom CV-Library Full time

    Senior Quality Engineer - AutomotiveA Senior Quality Engineer is sought for a leading engineering & manufacturing business that has won significant new programmes with automotive OEM customers.Salary: Competitive + benefitsLocation: West Midlands (commutable from Wolverhampton, Walsall, Wednesbury, Dudley, West Bromwich, Aldridge areas)This role offers...


  • Wolverhampton, Wolverhampton, United Kingdom Hamilton Woods Full time

    Job Title: Financial Planning and Analysis SpecialistAbout the Role:Hamilton Woods Associates is currently seeking a highly skilled Financial Planning and Analysis Specialist to join their team. As a key member of the finance department, you will be responsible for ensuring the accuracy and consistency of the general ledger and master data.Key...


  • Wolverhampton, Wolverhampton, United Kingdom Hamilton Woods Full time

    Job SummaryHamilton Woods Associates are seeking a skilled Financial Reporting Specialist to join their team. As a Financial Reporting Specialist, you will be responsible for ensuring the accuracy and consistency of the general ledger and master data.Duties and ResponsibilitiesConduct monthly closing tasks, including settlement processes, depreciation...


  • Wolverhampton, Wolverhampton, United Kingdom https:www.energyjobline.comsitemap Full time

    Quality Systems Engineer OpportunityLocation: WolverhamptonContract: PermanentSalary: £28,000 - £33,000 per annumHours: Full-time, Monday to Friday (with overtime and weekend availability)DescriptionKeywords: Quality Systems Engineer, ISO9001, Continuous Improvement, Powder Coating, Customer ComplaintsA leading specialist pre-treatment and powder coating...


  • Wolverhampton, Wolverhampton, United Kingdom Eurofins UK NSC Full time

    Job DescriptionAt Eurofins UK NSC, we are seeking an Administrative Assistant to join our team in a Corporate Governance Specialist role. This is a unique opportunity to contribute to the success of our organization by providing administrative support and assistance to the Company Secretary.The successful candidate will have the ability to work...


  • Wolverhampton, Wolverhampton, United Kingdom Tarmac Full time

    About the RoleWe are seeking a highly skilled Materials Testing Specialist to join our team at Tarmac. As a key member of our laboratory team, you will be responsible for ensuring the quality of our asphalt and concrete products.Key ResponsibilitiesDevelop and implement testing procedures to ensure compliance with company standardsConduct sampling and...


  • Wolverhampton, Wolverhampton, United Kingdom Raytheon Technologies Full time

    Job OverviewWe are seeking an Electrical Maintenance Specialist to join our team at Raytheon Technologies. This role will involve supporting production continuity by carrying out both planned and reactive maintenance tasks with an electrical bias.About the RoleThe successful candidate will have a strong sense of ownership for their work, take pride in what...


  • Wolverhampton, Wolverhampton, United Kingdom Bromford Full time

    We are seeking a skilled Complaints Case Handler to join our team at Bromford, an award-winning organisation where your work truly matters.Key Responsibilities:Provide exceptional customer service skills to resolve complaints in a timely and professional manner.Combine resilience under pressure with strong attention to detail to deliver high-quality...