Executive Case Specialist

3 weeks ago


Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

The OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with FCA regulations.

About the Team

The Customer Relations team is dedicated to providing excellent customer service and ensuring that our customers receive a fair outcome. We are a collaborative and supportive team that values diversity and inclusion.

Key Responsibilities

  • Investigate and resolve complex complaints in line with FCA regulations
  • Build strong relationships with customers and stakeholders
  • Work closely with the Root Cause function to identify and implement improvements to our complaints process
  • Ensure that all FOS decisions are communicated effectively and remedial actions are completed where applicable

What We Offer

We offer a competitive salary and benefits package, including a discretionary annual bonus opportunity of up to 15%. We also offer flexible working arrangements and a range of employee benefits, including access to private medical insurance and a contributory pension scheme.

Requirements

  • Previous experience in undertaking FOS activity and building relationships
  • Previous experience working in a Financial Services environment within a customer-facing role
  • Knowledge of approaches and principles for customer engagement and response
  • Working knowledge of investigation methods and resolution of complaints

How to Apply

If you are a motivated and experienced professional looking for a new challenge, please apply now. We look forward to hearing from you.



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