Executive Case Specialist
3 weeks ago
About the Role
The OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with FCA regulations.
About the Team
The Customer Relations team is dedicated to providing excellent customer service and ensuring that our customers receive a fair outcome. We are a collaborative and supportive team that values diversity and inclusion.
Key Responsibilities
- Investigate and resolve complex complaints in line with FCA regulations
- Build strong relationships with customers and stakeholders
- Work closely with the Root Cause function to identify and implement improvements to our complaints process
- Ensure that all FOS decisions are communicated effectively and remedial actions are completed where applicable
What We Offer
We offer a competitive salary and benefits package, including a discretionary annual bonus opportunity of up to 15%. We also offer flexible working arrangements and a range of employee benefits, including access to private medical insurance and a contributory pension scheme.
Requirements
- Previous experience in undertaking FOS activity and building relationships
- Previous experience working in a Financial Services environment within a customer-facing role
- Knowledge of approaches and principles for customer engagement and response
- Working knowledge of investigation methods and resolution of complaints
How to Apply
If you are a motivated and experienced professional looking for a new challenge, please apply now. We look forward to hearing from you.
-
Executive Case Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join their team. As a key member of the Customer Relations team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.Key ResponsibilitiesInvestigate and manage complaints in line with FCA regulationsBuild...
-
Executive Case Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe Customer Relations team at OSB Group is seeking a skilled Complaints Resolution Expert to handle complaints for the OSB group in line with the Financial Conduct Authority regulations. As a key member of the team, you will be responsible for thoroughly investigating and managing all complaints received from customers, with a focus on complex...
-
Executive Case Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe Customer Relations team at OSB Group is seeking a skilled Complaints Resolution Expert to handle complaints for the OSB group in line with the Financial Conduct Authority regulations. As a key member of the team, you will be responsible for thoroughly investigating and managing all complaints received from customers, with a focus on complex...
-
Executive Case Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complaints received from our customers, with a focus on complex and vulnerable cases.About the TeamThe Customer Relations team is dedicated to addressing complaints fairly and...
-
Executive Case Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a skilled Complaints Resolution Expert to join our Customer Relations team. As a key member of our team, you will be responsible for handling complex complaints and ensuring that they are resolved fairly and accurately in line with FCA regulations.About the TeamThe Customer Relations team is dedicated to providing...
-
Digital Marketing Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Reed Specialist Recruitment Full time £45,000Key Responsibilities:As a Social Media Manager, you will be responsible for the development and execution of a comprehensive social media strategy across paid and organic channels. This includes planning and scheduling social posts across multiple platforms, executing paid social advertising and SEO initiatives, and supporting individual unit social media...
-
Complaint Resolution Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom OSB Group Full timeAbout the RoleThe OSB Group is seeking a skilled Complaint Resolution Specialist to join their Customer Relations team. As a key member of the team, you will be responsible for handling complaints received from customers, with a focus on complex and vulnerable cases.Your Responsibilities• Handle all complaints received within the formal response stage of...
-
Orthodontic Specialist Position
1 week ago
Wolverhampton, Wolverhampton, United Kingdom Straumann Group Full timeAbout Straumann GroupStraumann Group is a leading provider of dental healthcare solutions globally. Our group unites global reach, experience, and innovation with passion and a commitment to uncompromising quality.Job OverviewWe are seeking a Clinical Orthodontics Specialist to oversee clinical activities for ClearCorrect providers across Western Europe. As...
-
Orthodontics Clinical Specialist
2 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Straumann Group Full timeAbout the RoleThe Straumann Group is seeking a highly skilled Orthodontics Clinical Specialist to join its team in Western Europe. As a Clinical Specialist, you will play a critical role in overseeing clinical activities for ClearCorrect providers, growing clinical confidence, and case submissions across the ClearCorrect product portfolio.You will be...
-
Electrical Project Manager
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the Role:As a Mechanical Project Manager at Hays Specialist Recruitment Limited, you will oversee mechanical projects from inception to successful completion. Your expertise will guide the flawless execution of mechanical solutions, ensuring client satisfaction and project success.Key Responsibilities:Oversee mechanical projects from inception to...
-
Electrical Project Manager
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company is an established Mechanical and Electrical contractor based within Staffordshire, working on various project types including domestic, retail, commercial, and public sector buildings. The project values are varied, typically between £5,000 to £1 million.About the Role: As an Electrical Project Manager, you will oversee electrical projects...
-
Conveyancing Specialist
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Options Resourcing Ltd Full timeAbout the Role:We are seeking a skilled Conveyancing Specialist to join our team at Options Resourcing Ltd. As a key member of our team, you will be responsible for managing your own work allocation, productivity, and quality of work with minimal supervision.Key Responsibilities:Recent practical experience in the legal profession is essential for this...
-
Electrical Project Manager
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full timeAbout the RoleWe are seeking an experienced Electrical Project Manager to oversee electrical projects from inception to successful completion. As a key member of our team, you will be responsible for guiding the flawless execution of electrical solutions, ensuring client satisfaction and project success.Key ResponsibilitiesOversee electrical projects from...
-
Executive Transportation Specialist
2 months ago
Wolverhampton, Wolverhampton, United Kingdom CV-Library Full timeExecutive Driver OpportunitySupporting a Company Director in the Automotive Retail IndustryWe are seeking a reliable and experienced Executive Driver to provide transportation services for our Company Director.Adapt to changing schedules, including early mornings, late nights, and occasional weekends.Excellent driving record and knowledge of the...
-
Executive Transportation Specialist
2 months ago
Wolverhampton, Wolverhampton, United Kingdom CV-Library Full timeExecutive Driver OpportunitySupporting a Company Director in the Automotive Retail IndustryWe are seeking a reliable and experienced Executive Driver to provide transportation services for our Company Director.Adapt to changing schedules, including early mornings, late nights, and occasional weekends.Excellent driving record and knowledge of the...
-
Electrical Project Manager
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom Hays Specialist Recruitment Limited Full timeYour new company is an established Mechanical and Electrical contractor based within Staffordshire, working on various project types including domestic, retail, commercial, and public sector buildings. The project values are varied, typically ranging from £5,000 to £1 million.About the Role: As a Mechanical Project Manager, you will oversee mechanical...
-
Gynaecological Oncology Specialist
4 weeks ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeJob RequirementsWe are seeking a highly skilled and experienced Gynaecological Oncology Specialist to join our team at The Royal Wolverhampton NHS Trust.Essential QualificationsFull registration with the GMC and a licence to practice.On the GMC Specialist Register or within 6 months of CCT from the date of interview.MRCOG qualification.Completed subspecialty...
-
TB Specialist Nurse
1 month ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeJob SummaryWe are seeking a highly motivated and organized TB Specialist Nurse to join our proactive and supportive team. As a key member of our team, you will be responsible for providing high-quality care to patients with tuberculosis, working closely with our lead TB Consultants and other healthcare professionals.Main ResponsibilitiesManage TB cases,...
-
TB Specialist Nurse
1 month ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeJob SummaryWe are seeking a highly motivated and organized TB Specialist Nurse to join our proactive and supportive team. As a key member of our team, you will be responsible for providing high-quality care to patients with tuberculosis, working closely with our lead TB Consultants and other healthcare professionals.Main ResponsibilitiesManage TB cases,...
-
TB Specialist Nurse
3 weeks ago
Wolverhampton, Wolverhampton, United Kingdom The Royal Wolverhampton NHS Trust Full timeAbout the RoleWe are seeking a highly motivated and organised TB Specialist Nurse to join our proactive and supportive team. As a key member of our team, you will be responsible for providing high-quality care to patients with TB, working closely with our lead TB Consultants.Key ResponsibilitiesManage TB cases, including case management and TB nurse-led...