Financial Support Team Lead

4 weeks ago


Wolverhampton, Wolverhampton, United Kingdom OSB Group Full time

About the Role

The OSB Group is seeking a highly skilled and experienced Financial Support Team Lead to join our team. As a key member of our Collections and Recovery department, you will be responsible for leading a team of Financial Support Team Associates and managing operational risks within the department.

Key Responsibilities

  • Lead the team and manage operational risks within the department, efficiently and effectively to optimise business results.
  • Provide effective leadership, support and motivation to the team, ensuring all staff are managed, trained, appraised and developed.
  • Report on key performance and operational issues, making recommendations for improvement.
  • Participate in new boarding projects, ensuring all aspects of Collections requirements are considered and plans are in place for seamless integration.
  • Undertake monthly sampling to ensure good customer outcomes in line with policies and procedures.
  • Assist in management of complaint resolution, taking escalated calls and coaching the team to resolve complaints on the spot.
  • Make mandated decisions on referrals and next steps, where cases are to be progressed to Litigation and Repossession or where Litigation and Repossession action is to be cancelled.

What We Offer

We offer a competitive salary, discretionary annual bonus opportunity, 28 days annual leave plus bank holidays, contributory pension, life assurance, and access to private medical insurance and medical cash plan.

Requirements

  • Previous work experience in end to end Collections is essential.
  • Previous Line Management in a Collections environment.
  • Strong knowledge of professional negligence and shortfall management processes.
  • Robust knowledge of the technical aspect of arrears based litigation.

About Us

The OSB Group is a FTSE 250 specialist mortgage lender, primarily focused on carefully selected segments of the mortgage market. We are committed to diversity and inclusion, and we encourage differences and recognise that individuals from diverse backgrounds and experiences can bring valuable insights and enhance the way we work.



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