Front Desk Associate

2 weeks ago


Bodmin, Cornwall, United Kingdom The Bodmin Jail Hotel & Attraction Full time

Role Overview

The Bodmin Jail Hotel & Attraction is seeking a skilled Receptionist to join our team. As a key member of our front desk team, you will be the first point of contact for our valued guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience.

Key Responsibilities

  • Provide prompt and courteous assistance to guests, addressing their inquiries and requests with a detail-oriented approach
  • Work closely with reservations, housekeeping, and F&B teams to ensure a smooth guest experience
  • Maintain accurate and organized records of guest reservations, cancellations, and preferences
  • Handle guest check-in and check-out procedures efficiently, including room key issuance and payment processing
  • Confirm room availability and provide accurate information on rates, packages, and special promotions
  • Assist guests with special requests and resolve booking-related issues professionally and courteously

Requirements

  • High school education or equivalent
  • Previous experience in hotel reservations, front desk, or customer service
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and handle multiple tasks simultaneously
  • Flexibility to work evenings, nights, weekends, and holidays as needed

Benefits

  • Competitive salary and benefits package
  • 28 days holiday per year
  • Free meals on shift
  • Free gym access on-site
  • Employee Assistance Programme
  • Exclusive employee discounts on accommodation, attractions, and dining across the THC Group

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