Front Desk Associate
2 weeks ago
Role Overview
The Bodmin Jail Hotel & Attraction is seeking a skilled Receptionist to join our team. As a key member of our front desk team, you will be the first point of contact for our valued guests, providing exceptional customer service and ensuring a seamless check-in and check-out experience.
Key Responsibilities
- Provide prompt and courteous assistance to guests, addressing their inquiries and requests with a detail-oriented approach
- Work closely with reservations, housekeeping, and F&B teams to ensure a smooth guest experience
- Maintain accurate and organized records of guest reservations, cancellations, and preferences
- Handle guest check-in and check-out procedures efficiently, including room key issuance and payment processing
- Confirm room availability and provide accurate information on rates, packages, and special promotions
- Assist guests with special requests and resolve booking-related issues professionally and courteously
Requirements
- High school education or equivalent
- Previous experience in hotel reservations, front desk, or customer service
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Flexibility to work evenings, nights, weekends, and holidays as needed
Benefits
- Competitive salary and benefits package
- 28 days holiday per year
- Free meals on shift
- Free gym access on-site
- Employee Assistance Programme
- Exclusive employee discounts on accommodation, attractions, and dining across the THC Group
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