Retail Excellence Manager
2 weeks ago
**About Us:**
The Body Shop is an award-winning, international beauty brand committed to fighting against animal testing and protecting the rights of communities worldwide. We're passionate about creating a world where everyone can live in harmony with nature.
**Job Summary:**
We're seeking an experienced Operations Lead to drive our store's performance and lead our retail team to achieve exceptional results. As a key member of our management team, you'll be responsible for delivering outstanding customer experiences, meeting sales targets, and maintaining operational efficiency.
**Key Responsibilities:**
• Develop and implement effective sales strategies to drive revenue growth and improve customer satisfaction
• Build and maintain a high-performing team through coaching, training, and succession planning
• Collaborate with the Store Manager to create and execute business plans that meet company objectives
• Manage store operations, including inventory control, visual merchandising, and stockroom organization
• Provide excellent customer service, resolving issues promptly and efficiently
**What You'll Need:**
• 2+ years of experience in a similar role or related field
• Proven track record of achieving sales targets and driving business growth
• Strong leadership and teamwork skills, with the ability to motivate and develop others
• Excellent communication and problem-solving skills, with a focus on customer satisfaction
• Ability to work flexibly, including evenings, weekends, and public holidays
**Benefits:**
We offer a competitive salary, generous benefits package, and opportunities for career growth and professional development.
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