Customer Service Professional
7 days ago
We are seeking a highly motivated and experienced customer service professional to join our team in Leicester. As a key member of our customer support team, you will play a pivotal role in delivering exceptional customer service and helping us maintain high standards.
About the RoleThis is an exciting opportunity to work with a dynamic and collaborative team where your coaching and problem-solving skills will help guide us towards success. You will be responsible for handling customer complaints, performing quality monitoring checks, and conducting training sessions to enhance customer experience.
As part of our team, you will have the opportunity to work from our head office in Leicester, with flexible working arrangements to ensure a positive work-life balance. We offer a comprehensive benefits package, including hybrid working, private medical insurance, and a salary sacrifice pension scheme.
Essential Criteria:
- 2+ years' experience in customer service, including complaint handling in a multi-channel environment.
- Experience in resolving complaints, performing quality checks, and providing actionable feedback.
- Familiarity with CRM systems and multi-channel contact centre environments, with experience in process improvement.
Salary: £25,000 per annum, negotiable depending on experience. The successful candidate will also receive a performance-related pay scheme, 25 days annual leave, and the option to buy more.
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