Retail Operations and People Manager

3 weeks ago


Dunfermline, Fife, United Kingdom Escape Recruitment Services Full time
Job Title

A People & Operations Manager Opportunity with a National Retail Brand.

Key Responsibilities:
  • Oversight of operational and people management functions in a retail store, driving sales growth and delivering exceptional customer service.
Sales and Customer Service:
  • Collaboration with business stakeholders to execute sales and growth strategies, identifying opportunities for revenue increase.
  • Ownership of revenue sales targets, ensuring personal and team targets are met.
  • Implementation of individual KPI targets aligned with overall store revenue goals.
  • Motivating staff to support individual and store performance.
  • Driving local and corporate sales campaigns, ensuring team understanding and buy-in.
  • Promoting exceptional service levels at all times.
  • Resolving customer service issues and complaints.
  • Effective management of customer flow in the store.
  • Providing accurate product knowledge to customers.
  • Regular updates and reports on store performance to business stakeholders.
Operations Management:
  • Planning and managing complex staff rotas to ensure adequate store cover.
  • Communicating and updating staff on store priorities and performance.
  • Driving company vision and values awareness and activities.
  • Managing visual merchandising effectively.
  • Collaboration with corporate partners to maintain consistency in store branding and policies.
  • Reviewing and maintaining stock levels.
  • Maintaining high standards throughout the store.
  • Controlling daily banking and cash handling following company processes.
  • Identifying opportunities to streamline store processes and procedures.
People Management:
  • Managing and approving staff shift and holiday requests.
  • Conducting regular staff performance reviews.
  • Recruiting, onboarding, and inducting new staff, including probationary reviews.
  • Conducting staff training.
  • Developing individual training and development plans for staff.
  • Identifying staff development opportunities and implementing progression plans.
  • Recording and tracking staff absence.
  • Addressing staff issues.
  • Managing disciplinaries and grievances processes.
  • Updating business stakeholders on relevant staff concerns.
  • Maintaining staff personnel paperwork and records.
Requirements:
  • Retail Experience: Strong people management background in a retail environment.
  • Sales & Performance Management: Experience managing sales revenue targets and KPIs.
  • Customer-Focused Role: Proven experience in a customer service environment.
  • HR Knowledge: Familiarity with HR processes like performance reviews, disciplinaries, and grievances.
  • Communication & Leadership: Excellent communication skills and ability to motivate and manage a team.
  • Administrative Skills: Strong organisational and administrative abilities for maintaining staff records and paperwork.

**Estimated Salary:** £45,000 - £55,000 per annum.



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