Retail Operations and People Manager
3 weeks ago
A People & Operations Manager Opportunity with a National Retail Brand.
Key Responsibilities:- Oversight of operational and people management functions in a retail store, driving sales growth and delivering exceptional customer service.
- Collaboration with business stakeholders to execute sales and growth strategies, identifying opportunities for revenue increase.
- Ownership of revenue sales targets, ensuring personal and team targets are met.
- Implementation of individual KPI targets aligned with overall store revenue goals.
- Motivating staff to support individual and store performance.
- Driving local and corporate sales campaigns, ensuring team understanding and buy-in.
- Promoting exceptional service levels at all times.
- Resolving customer service issues and complaints.
- Effective management of customer flow in the store.
- Providing accurate product knowledge to customers.
- Regular updates and reports on store performance to business stakeholders.
- Planning and managing complex staff rotas to ensure adequate store cover.
- Communicating and updating staff on store priorities and performance.
- Driving company vision and values awareness and activities.
- Managing visual merchandising effectively.
- Collaboration with corporate partners to maintain consistency in store branding and policies.
- Reviewing and maintaining stock levels.
- Maintaining high standards throughout the store.
- Controlling daily banking and cash handling following company processes.
- Identifying opportunities to streamline store processes and procedures.
- Managing and approving staff shift and holiday requests.
- Conducting regular staff performance reviews.
- Recruiting, onboarding, and inducting new staff, including probationary reviews.
- Conducting staff training.
- Developing individual training and development plans for staff.
- Identifying staff development opportunities and implementing progression plans.
- Recording and tracking staff absence.
- Addressing staff issues.
- Managing disciplinaries and grievances processes.
- Updating business stakeholders on relevant staff concerns.
- Maintaining staff personnel paperwork and records.
- Retail Experience: Strong people management background in a retail environment.
- Sales & Performance Management: Experience managing sales revenue targets and KPIs.
- Customer-Focused Role: Proven experience in a customer service environment.
- HR Knowledge: Familiarity with HR processes like performance reviews, disciplinaries, and grievances.
- Communication & Leadership: Excellent communication skills and ability to motivate and manage a team.
- Administrative Skills: Strong organisational and administrative abilities for maintaining staff records and paperwork.
**Estimated Salary:** £45,000 - £55,000 per annum.
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