Retail Operations Manager

17 hours ago


Dunfermline, Fife, United Kingdom Escape Recruitment Services Full time
About the Role

We are seeking an experienced Retail Operations Manager to join our client, a well-known national brand in Fife. As a key member of the team, you will be responsible for overseeing operational and people management functions, driving sales growth, and delivering exceptional customer service.

This is a fantastic opportunity for a seasoned professional with a strong background in retail operations, sales, and customer service. You will have a proven track record of managing sales revenue targets, KPIs, and staff performance.

Key Responsibilities:

  • Develop and execute sales strategies to drive revenue growth and meet personal and individual team targets.
  • Motivate staff to support individual and store performance, ensuring high standards throughout the store.
  • Lead by example, demonstrating what exceptional customer service looks like and resolving customer complaints efficiently.
  • Plan and manage complex staff rotas, ensuring adequate store cover at all times.

Requirements:

  • Strong retail operations background, ideally with experience in managing sales revenue targets and KPIs.
  • Excellent communication skills and ability to motivate and manage a team.
  • Familiarity with HR processes, including performance reviews, disciplinaries, and grievances.

Salary: £45,000 - £55,000 per annum, depending on experience.



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