Counselling and Intervention Service Manager
2 days ago
HCRG Staffing is proud to collaborate with a new client launching a service in Hinckley, Leicestershire, seeking permanent Counsellors to join their team.
About the ClientThe client is committed to delivering exceptional support services to the local community, and this role plays a vital part in achieving this goal.
Key Responsibilities- To offer empathetic and expert telephone support to clients, addressing a range of concerns and issues.
- To develop strong relationships with clients, understanding their unique needs and circumstances.
- To contribute to the development of the service, suggesting improvements and best practices.
- To maintain accurate records of client interactions, adhering to the client's data protection policies.
- To participate in ongoing training and professional development, enhancing skills and knowledge in areas such as trauma-informed care and CBT.
- To work collaboratively with colleagues, promoting a positive and supportive team environment.
- To meet regular performance targets, ensuring high-quality service delivery and client satisfaction.
This role offers a highly competitive salary, ranging from £30-34k, depending on experience. In addition, you'll enjoy a comprehensive benefits package, including Continuing Professional Development opportunities, Strong Progression prospects, and more.
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