Trusted Counsellor for Employee Assistance Programme
5 days ago
At The Portfolio Group, we are proud to be representing a trusted health and wellbeing network making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector.
SalaryWe offer an attractive salary of £(phone number removed) FTE per annum.
About the RoleThe successful candidate will provide an efficient and effective telephone counselling service to all callers, demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.
- Providing professional guidance and support to clients via phone calls.
- Demonstrating empathy and understanding when working with clients experiencing emotional distress or challenging situations.
To excel in this role, you will require:
- A minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
- Relevant telephone experience.
- High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
- EAP experience.
As a valued member of our team, you will enjoy a range of benefits, including:
- BACP (or equivalent) membership and accreditation paid for.
- BACP CBD Hub.
- Monthly incentives such as weekends away.
- 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
- Day off on your birthday.
- Cash plan for you (and your children, if any).
- Contractual sick pay.
- Private medical insurance after 5 years' service.
- Pension Plan and Life Insurance.
- Pension plan contributions increase after 5- and 7-years' service.
- Holiday season bonus after 3 years' service.
- Profit share scheme.
- Season ticket loan scheme after 6 months and successful completion of probationary period.
- Cycle to work scheme after 6 months and successful completion of probationary period.
- Access to Employee Assistance Programme.
- Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday.
- Company incentives, access to discount schemes.
- Discounted glasses/contact lenses prescription.
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