Trusted Counsellor for Employee Assistance Programme

5 days ago


Hinckley, Leicestershire, United Kingdom The Portfolio Group Full time

At The Portfolio Group, we are proud to be representing a trusted health and wellbeing network making a positive difference in over 15 million lives. Our client offers the most comprehensive employee assistance programme on the market, providing 24/7 caring and compassionate support services to employers from organisations of all sizes, across the private, public, and non-profit sector.

Salary

We offer an attractive salary of £(phone number removed) FTE per annum.

About the Role

The successful candidate will provide an efficient and effective telephone counselling service to all callers, demonstrating an ability to work with a variety of individuals and presenting issues, including those who are distressed and/or at risk.

  • Providing professional guidance and support to clients via phone calls.
  • Demonstrating empathy and understanding when working with clients experiencing emotional distress or challenging situations.
Essential Skills and Qualifications

To excel in this role, you will require:

  • A minimum diploma level 4 in Counselling & minimum of 150 counselling hours.
  • Relevant telephone experience.
  • High level of computer literacy (MS Office, Word, Excel, and PowerPoint).
  • EAP experience.
Benefits

As a valued member of our team, you will enjoy a range of benefits, including:

  • BACP (or equivalent) membership and accreditation paid for.
  • BACP CBD Hub.
  • Monthly incentives such as weekends away.
  • 25 days' holiday, plus bank holidays, holidays increase after 2- and 5-years' service.
  • Day off on your birthday.
  • Cash plan for you (and your children, if any).
  • Contractual sick pay.
  • Private medical insurance after 5 years' service.
  • Pension Plan and Life Insurance.
  • Pension plan contributions increase after 5- and 7-years' service.
  • Holiday season bonus after 3 years' service.
  • Profit share scheme.
  • Season ticket loan scheme after 6 months and successful completion of probationary period.
  • Cycle to work scheme after 6 months and successful completion of probationary period.
  • Access to Employee Assistance Programme.
  • Free breakfast every Monday and social sessions on the last Friday of the month with free food and drink - we call this Fab Friday.
  • Company incentives, access to discount schemes.
  • Discounted glasses/contact lenses prescription.


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