IT Service Centre Specialist

6 days ago


Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

To work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.

Key Responsibilities
  • Respond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.
  • Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates.
  • Act as a liaison for EUC communication and handovers, delivering in accordance with agreed timelines.
  • Represent the IT Service Centre throughout the organisation, using sound judgment and making decisions to maximise customer satisfaction.
  • Continuously improve personal performance to achieve team and departmental SLA's and KPI's.
  • Take responsibility for continuous self-development and own learning, providing outstanding support to all areas of the business.
  • Contribute ideas for proactive improvement and effectiveness of the Service Centre delivery.
About You

You will have gained the following skills/experience:

  • Strong customer service skills.
  • Strong problem-solving skills.
  • Strong development and learning skills.

Desirable:

  • Experience of Intune.
  • Experience supporting iOS Apple devices.
  • Experience using hardware building with Microsoft SCCM.
  • Demonstrate a track record of owning and managing initiatives/projects to completion.
About The Company

Motability Operations is a unique organisation, combining a strong sense of purpose with a commercial edge to provide worry-free mobility solutions to over 630,000 customers and their families across the UK.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

As a Motability Operations team member, you can expect:

  • Competitive salary and discretionary annual bonus.
  • 15% non-contributory pension.
  • Private healthcare.
  • 28 days holiday in addition to bank holidays.
  • Life assurance.
  • Voluntary benefits such as dental insurance and gym membership.
  • Cycle to work scheme.

We believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.



  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst OpportunityHays Specialist Recruitment Limited is supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. This role offers a competitive salary of £26,000 - £32,000, depending on experience, and a hybrid working arrangement post probation.Key Responsibilities:Provide 1st...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst OpportunityHays Specialist Recruitment Limited is supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. This role offers a competitive salary of £26,000 - £32,000, depending on experience, and a hybrid working arrangement post probation.Key Responsibilities:Provide 1st...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst OpportunityHays Specialist Recruitment Limited is supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. This role offers a competitive salary of £26,000 - £32,000, depending on experience, and a hybrid working arrangement post probation.Key Responsibilities:Provide 1st...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    IT Service Desk Analyst OpportunityHays Specialist Recruitment Limited is supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. This role offers a competitive salary of £26,000 - £32,000, depending on experience, and a hybrid working arrangement post probation.Key Responsibilities:Provide 1st...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Analyst to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Provide first-line phone support and...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Analyst to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.Key Responsibilities:Provide first-line phone support and...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Data Centre Operations SpecialistAbout the RoleWe are seeking a highly skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centres, providing technical support and maintenance to our infrastructure.Key...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Data Centre Operations SpecialistAbout the RoleWe are seeking a highly skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centres, providing technical support and maintenance to our infrastructure.Key...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    {"About the Role": "As a key member of our IT Service Centre team, you will provide exceptional customer service and technical support to our internal customers. Your primary responsibilities will include responding to customer inquiries, resolving technical issues, and providing timely and professional support. You will work closely with our technology...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    {"About the Role": "As a key member of our IT Service Centre team, you will provide exceptional customer service and technical support to our internal customers. Your primary responsibilities will include responding to customer inquiries, resolving technical issues, and providing timely and professional support. You will work closely with our technology...


  • Bristol, Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled Emergency Operations Centre Physician to join our team at South Western Ambulance Service NHS Foundation Trust. As a key member of our clinical team, you will provide primary care support to paramedics, nurses, and emergency care practitioners within the Emergency Operations Centre.Key ResponsibilitiesConduct telephone...


  • Bristol, Bristol, United Kingdom South Western Ambulance Service NHS Foundation Trust Full time

    About the RoleWe are seeking a skilled Emergency Operations Centre Physician to join our team at South Western Ambulance Service NHS Foundation Trust. As a key member of our clinical team, you will provide primary care support to paramedics, nurses, and emergency care practitioners within the Emergency Operations Centre.Key ResponsibilitiesConduct telephone...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Data Centre Operations RoleAbout the RoleAs a Data Centre Operations Specialist at ENGINEERINGUK, you will be responsible for ensuring the smooth operation of our AWS data centres. This includes troubleshooting facility and rack-level events, performing root cause analysis of equipment failures, and ensuring all safety procedures are adhered to.Key...


  • Bristol, Bristol, United Kingdom ENGINEERINGUK Full time

    Data Centre Operations RoleAbout the RoleAs a Data Centre Operations Specialist at ENGINEERINGUK, you will be responsible for ensuring the smooth operation of our AWS data centres. This includes troubleshooting facility and rack-level events, performing root cause analysis of equipment failures, and ensuring all safety procedures are adhered to.Key...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a skilled Service Manager to lead our Travelling Communities team in Wiltshire and B&NES. As a key member of our team, you will be responsible for providing operational management and staff line management, ensuring clients receive a high-quality, person-centred service.Key ResponsibilitiesProvide operational management and staff...


  • Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a skilled Service Manager to lead our Travelling Communities team in Wiltshire and B&NES. As a key member of our team, you will be responsible for providing operational management and staff line management, ensuring clients receive a high-quality, person-centred service.Key ResponsibilitiesProvide operational management and staff...


  • Bristol, Bristol, United Kingdom The National Composites Centre Full time

    Job OverviewWe are seeking a skilled and organized Recruitment Specialist to deliver a full recruitment service for a wide range of roles. In this role, you will work closely with hiring managers to develop effective recruitment strategies tailored to each position.Key Responsibilities:Manage the end-to-end recruitment process, including candidate sourcing,...


  • Bristol, Bristol, United Kingdom The National Composites Centre Full time

    Job OverviewWe are seeking a skilled and organized Recruitment Specialist to deliver a full recruitment service for a wide range of roles. In this role, you will work closely with hiring managers to develop effective recruitment strategies tailored to each position.Key Responsibilities:Manage the end-to-end recruitment process, including candidate sourcing,...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleTo work within the End User Computing (EUC) team to build and refresh all end user hardware (Laptops, Desktops, MacBooks, iPhones, and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.This is an onsite role that requires excellent customer service focus.Key Responsibilities:Respond in a...


  • Bristol, Bristol, United Kingdom Motability Operations Full time

    About The RoleTo work within the End User Computing (EUC) team to build and refresh all end user hardware (Laptops, Desktops, MacBooks, iPhones, and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.This is an onsite role that requires excellent customer service focus.Key Responsibilities:Respond in a...