IT Service Centre Specialist
6 days ago
To work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.
Key Responsibilities- Respond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.
- Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates.
- Act as a liaison for EUC communication and handovers, delivering in accordance with agreed timelines.
- Represent the IT Service Centre throughout the organisation, using sound judgment and making decisions to maximise customer satisfaction.
- Continuously improve personal performance to achieve team and departmental SLA's and KPI's.
- Take responsibility for continuous self-development and own learning, providing outstanding support to all areas of the business.
- Contribute ideas for proactive improvement and effectiveness of the Service Centre delivery.
You will have gained the following skills/experience:
- Strong customer service skills.
- Strong problem-solving skills.
- Strong development and learning skills.
Desirable:
- Experience of Intune.
- Experience supporting iOS Apple devices.
- Experience using hardware building with Microsoft SCCM.
- Demonstrate a track record of owning and managing initiatives/projects to completion.
Motability Operations is a unique organisation, combining a strong sense of purpose with a commercial edge to provide worry-free mobility solutions to over 630,000 customers and their families across the UK.
We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.
As a Motability Operations team member, you can expect:
- Competitive salary and discretionary annual bonus.
- 15% non-contributory pension.
- Private healthcare.
- 28 days holiday in addition to bank holidays.
- Life assurance.
- Voluntary benefits such as dental insurance and gym membership.
- Cycle to work scheme.
We believe in building a diverse workforce, where our people are empowered to attend work as their true selves, and we encourage people from all backgrounds to apply.
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