IT Service Centre Support Specialist

1 month ago


Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

We are seeking a highly skilled and customer-focused IT Service Centre Analyst to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.

Key Responsibilities:
  • Provide first-line phone support and second-line hardware support to internal customers.
  • Respond to customer inquiries in a professional, friendly, and timely manner.
  • Take ownership of customer issues and manage expectations, providing regular updates and progress.
  • Act as a liaison with technology departments to drive resolution and deliver results.
  • Represent the IT Service Centre throughout the organization and make decisions that maximize customer satisfaction.
  • Continuously improve personal performance to achieve team and departmental SLAs and KPIs.
  • Develop and maintain technical skills to progress to tier two support and account management.
About You

We are looking for an individual with a strong background in customer service and technical support. You will have experience working in a service centre environment and possess strong problem-solving skills, development, and learning skills. Familiarity with Microsoft Windows 10/11, Microsoft Active Directory, Microsoft 365 Applications, and HP hardware is essential.

About Motability Operations

Motability Operations is a unique organization that combines a strong sense of purpose with a commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do: we find solutions, drive change, and care. We offer a competitive reward package, including an annual discretionary bonus, pension, and benefits such as private medical insurance and life assurance.



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