IT Service Centre Support Specialist
1 month ago
We are seeking a highly skilled and customer-focused IT Service Centre Analyst to join our team at Motability Operations. As a key member of our IT Service Centre, you will be responsible for providing exceptional customer service and technical support to our internal customers.
Key Responsibilities:- Provide first-line phone support and second-line hardware support to internal customers.
- Respond to customer inquiries in a professional, friendly, and timely manner.
- Take ownership of customer issues and manage expectations, providing regular updates and progress.
- Act as a liaison with technology departments to drive resolution and deliver results.
- Represent the IT Service Centre throughout the organization and make decisions that maximize customer satisfaction.
- Continuously improve personal performance to achieve team and departmental SLAs and KPIs.
- Develop and maintain technical skills to progress to tier two support and account management.
We are looking for an individual with a strong background in customer service and technical support. You will have experience working in a service centre environment and possess strong problem-solving skills, development, and learning skills. Familiarity with Microsoft Windows 10/11, Microsoft Active Directory, Microsoft 365 Applications, and HP hardware is essential.
About Motability OperationsMotability Operations is a unique organization that combines a strong sense of purpose with a commercial edge. We provide worry-free mobility solutions to over 630,000 customers and their families across the UK. Our values are at the heart of everything we do: we find solutions, drive change, and care. We offer a competitive reward package, including an annual discretionary bonus, pension, and benefits such as private medical insurance and life assurance.
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IT Service Centre Support Specialist
3 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide first-line phone support and second-line hardware support to our internal customers. This is a predominantly customer service-focused role, with a strong...
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IT Service Centre Support Specialist
4 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleWe are seeking a highly skilled and customer-focused IT Service Centre Support Specialist to join our team at Motability Operations. As a key member of our IT Service Centre, you will provide first-line phone support and second-line hardware support to our internal customers. This is a predominantly customer service-focused role, with a strong...
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IT Service Centre Support Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleYou will be responsible for providing exceptional customer service and technical support as part of the Motability Operations IT Service Centre team. This role involves handling 1st line phone support and 2nd line hardware support, with a focus on delivering timely and effective solutions to internal customers.Key Responsibilities:Respond to...
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IT Service Centre Support Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleYou will be responsible for providing exceptional customer service and technical support as part of the Motability Operations IT Service Centre team. This role involves handling 1st line phone support and 2nd line hardware support, with a focus on delivering timely and effective solutions to internal customers.Key Responsibilities:Respond to...
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IT Service Centre Support Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleYou will be responsible for providing exceptional customer service and technical support as part of the Motability Operations IT Service Centre team. This role involves handling 1st line phone support and 2nd line hardware support, with a focus on delivering timely and effective solutions to internal customers.Key Responsibilities:Respond to...
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IT Service Centre Support Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleYou will be responsible for providing exceptional customer service and technical support as part of the Motability Operations IT Service Centre team. This role involves handling 1st line phone support and 2nd line hardware support, with a focus on delivering timely and effective solutions to internal customers.Key Responsibilities:Respond to...
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IT Service Centre Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Motability Operations Full time{"About the Role": "As a key member of our IT Service Centre team, you will provide exceptional customer service and technical support to our internal customers. Your primary responsibilities will include responding to customer inquiries, resolving technical issues, and providing timely and professional support. You will work closely with our technology...
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IT Service Centre Support Specialist
2 months ago
Bristol, Bristol, United Kingdom Motability Operations Full time{"About the Role": "As a key member of our IT Service Centre team, you will provide exceptional customer service and technical support to our internal customers. Your primary responsibilities will include responding to customer inquiries, resolving technical issues, and providing timely and professional support. You will work closely with our technology...
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IT Service Centre Support Specialist
1 week ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleYou will provide first-line phone support and second-line hardware support as part of the Motability Operations IT Service Centre. This is a customer service-focused role, which involves phone-based support and hardware fault diagnostics for Desktops, laptops, and mobile phones. You will be responsible for call logging and resolution, taking...
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IT Support Specialist
4 weeks ago
Bristol, Bristol, United Kingdom Hays Specialist Recruitment Limited Full timeIT Service Desk Analyst OpportunityHays Specialist Recruitment Limited is supporting a growing organisation based in Bristol City Centre to recruit a new, permanent IT Service Desk Analyst. This role offers a competitive salary of £26,000 - £32,000, depending on experience, and provides hybrid working post probation.Key Responsibilities:Provide 1st and 2nd...
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IT Service Centre Hardware Specialist
1 week ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleAs an IT Service Centre Hardware Specialist at Motability Operations, you will be responsible for building and refreshing end-user hardware to ensure that our staff continue to work with current and reliable equipment. This is an onsite role that requires excellent customer service focus.This role involves responding to customers in a...
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IT Service Centre Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleTo work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.Key ResponsibilitiesRespond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.Take ownership of issues raised and manage customer expectations,...
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IT Service Centre Specialist
1 month ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleTo work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.Key ResponsibilitiesRespond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.Take ownership of issues raised and manage customer expectations,...
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Data Centre Operations Specialist
1 month ago
Bristol, Bristol, United Kingdom ENGINEERINGUK Full timeData Centre Operations SpecialistAbout the RoleWe are seeking a highly skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centres, providing technical support and maintenance to our infrastructure.Key...
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Data Centre Operations Specialist
1 month ago
Bristol, Bristol, United Kingdom ENGINEERINGUK Full timeData Centre Operations SpecialistAbout the RoleWe are seeking a highly skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our data centres, providing technical support and maintenance to our infrastructure.Key...
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IT Service Centre Specialist
3 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleTo work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.Key ResponsibilitiesRespond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.Take ownership of issues raised and manage customer expectations,...
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IT Service Centre Specialist
3 weeks ago
Bristol, Bristol, United Kingdom Motability Operations Full timeAbout The RoleTo work within the EUC team to build and refresh all end user hardware, ensuring Motability Operations staff work with current and reliable equipment.Key ResponsibilitiesRespond to customers in a professional, friendly, and timely manner via telephone, email, or in-person.Take ownership of issues raised and manage customer expectations,...
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IT Service Centre Representative
7 days ago
Bristol, Bristol, United Kingdom Motability Operations Limited Full timeAbout The RoleYou will be representing the IT Service Centre to provide 1st line phone support and 2nd line hardware support, as well as fulfilling service requests that are logged with the IT Service Centre. This is a phone-based role, alongside hardware fault diagnostics for laptops, desktops, mobile phones and other company IT hardware.Key...
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Data Centre Operations Specialist
3 weeks ago
Bristol, Bristol, United Kingdom ENGINEERINGUK Full timeData Centre Operations RoleAbout the RoleWe are seeking a skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a Data Centre Operations Specialist, you will be responsible for ensuring the smooth operation of our data centres, including troubleshooting facility and rack-level events, performing root cause analysis of equipment...
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Data Centre Operations Specialist
3 weeks ago
Bristol, Bristol, United Kingdom ENGINEERINGUK Full timeData Centre Operations RoleAbout the RoleWe are seeking a skilled Data Centre Operations Specialist to join our team at ENGINEERINGUK. As a Data Centre Operations Specialist, you will be responsible for ensuring the smooth operation of our data centres, including troubleshooting facility and rack-level events, performing root cause analysis of equipment...