IT Service Centre Analyst

2 months ago

Bristol, Bristol, United Kingdom Motability Operations Full time
About The Role

To work within the End User Computing (EUC) team to build and refresh all end user hardware (Laptops, Desktops, MacBooks, iPhones, and iPads) to ensure that Motability Operations staff continue to work with current and reliable equipment.

This is an onsite role that requires excellent customer service focus.

Key Responsibilities:
  • Respond in a professional, friendly, supportive, and timely manner to all customers who contact the Service Centre.
  • Take ownership of issues raised and manage customer expectations, providing regular contact and progress updates, as agreed.
  • Act as a liaison for all EUC communication and handovers and deliver in accordance with agreed timelines.
  • Actively and professionally represent the IT Service Centre throughout the organisation.
  • Use sound judgment and make decisions that will maximise customer satisfaction.
  • Strive to continually improve personal performance in order to achieve team and departmental SLAs and KPIs.
  • Take responsibility for continuous self-development and own learning, providing outstanding and professional support to all areas of the business.
  • Contribute ideas and suggestions for the proactive improvement and effectiveness of the Service Centre delivery.
  • Deal with issues with minimum supervision.
About You

You will have gained the following skills/experience:

  • Strong customer service skills.
  • Strong problem-solving skills.
  • Strong development and learning skills.

Desirable:

  • Experience of Intune.
  • Experience supporting iOS Apple devices.
  • Experience using hardware building with Microsoft SCCM.
  • Demonstrate a track record of owning and managing initiatives/projects to completion.
About The Company

Motability Operations is a unique organisation, virtually one of a kind. We combine a strong sense of purpose with a real commercial edge to ensure we provide the best possible worry-free mobility solutions to over 630,000 customers and their families across the UK.

We are the largest car fleet operator in the UK, purchasing around 10% of all the new cars sold in the UK, and work with a network of around 5,000 car dealers and all the major manufacturers.

We pride ourselves on delivering outstanding customer service, achieving an independently verified customer satisfaction rating of 9.8 out of 10.

Benefits
  • Competitive salary and discretionary annual bonus.
  • 15% non-contributory pension (9% non-contributory during probation period).
  • Private healthcare.
  • 28 days holiday in addition to bank holidays.
  • Life assurance.
  • Voluntary benefits such as dental insurance and gym membership.
  • Cycle to work scheme.

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