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Retail Operations Manager

1 month ago

Liverpool, Liverpool, United Kingdom Nisbets Full time

Retail Supervisor

Nisbets is seeking a Retail Supervisor to support the Store Management team in overseeing the daily operations of the store. The ideal candidate will demonstrate passion and drive in motivating a team of Retail Sales Advisors to achieve sales targets and KPIs by providing first-class customer service. The Retail Supervisor will maintain high standards of presentation and health and safety compliance to create the best possible experience for every visitor.

Key Responsibilities:

  • Responsible for Opening and Closing of the store in a manager's absence.
  • Responsible for daily floor plan, right people in, the right place at the right time, doing the right things to drive results.
  • Acts as a role model to the team, demonstrates excellent end to end customer service and motivates the team to do the same.
  • Plans and executes motivational, inspirational, informative team briefs throughout each day.
  • Understand KPIs and how they are used to drive Store results.
  • Takes ownership of contributing to store sales targets and KPIs including Revenue, Margin, Conversion, Footfall, Quotes and ATV to maximize profitability of the store.
  • Take a leading role with Store Outreach by ensuring activities and resources are incorporated into the daily plan. Demonstrates best practice to the team during phone calls and visits.
  • Identify Revenue potential within local area including Regular and New Business opportunities.
  • Partake in general shop floor duties, including stock replenishment and processing deliveries. Including but not limited to housekeeping, stock replenishment and processing deliveries.
  • Ensure the Store consistently exceeds visual merchandising standards including promotional areas to meet compliance.
  • Accurately complete stock auditing processes in line with company compliance.
  • Ensure the team process customer payment transactions in line with policy.
  • Ensure end of day reconciliation is completed in full while ensuring discrepancies are investigated and reported in line with policy.
  • Daily floor walk document completed to ensure Store standards are consistently met and the Team understand the importance.
  • Conduct weekly role play scenarios to develop the team's skills in areas such as sales, conflict resolution, and outreach.
  • Adhere to daily operating checklist, delegating and following up with the team to ensure the smooth running of the Store.
  • Treat all visitors to the store with respect and consideration using training provided to assess and approach difficult situations with the aim of a positive solution.

What can I expect working as a Retail Supervisor?

  • Competitive base salary £27,
  • Performance related bonus paid quarterly onto your annual salary (pro rata for part time)
  • 20 days holiday plus an attendance Bonus which can mean up to 4 days additional annual leave or a cash payment.
  • Christmas Gift Payment.
  • Ongoing training and support, in store and through our learning management platform
  • Excellent Opportunities for Career development, in Retail or the wider business
  • Access to hundreds of high street discounts
  • Staff Discount applicable to all products and up 60% on own brand products
  • Employee Assist Programme with access to 24-hour counselling