Retail Operations Manager

1 week ago


Liverpool, Liverpool, United Kingdom Nestlé SA Full time
Director of Retail

Up to £55,000 per annum + attractive bonus and benefits package.

About the Opportunity

We're looking for an inspiring and empowering leader to drive the commercial success of our boutique in Liverpool. As a key member of our team, you will be responsible for creating a culture of elevated customer experience, empowering your team to communicate our brand purpose, vision, and stories, while optimising the commercial success of the boutique.

A Day in the Life...
  • Taking ownership of the overall commercial success of the boutique.
  • Championing a culture of outstanding service and quality customer experience, ensuring every customer interaction is elevated.
  • Being a proud and passionate brand ambassador for the Nespresso brand.
  • Inspiring your team to be the best they can be, being supportive, caring, and leading by example.
  • Strategic planning and execution of business goals with internal and external stakeholder management.
  • Creating and developing local relationships with other retailers and local businesses.
  • Delivering a local calendar of events to drive local awareness of the brand and engage with our existing customer base.
  • Responsible for the safe and compliant day-to-day operations of the boutique.
What We Offer

In return, as part of Nestlé we'll offer you first-class training and great career development opportunities.

You can count on us for an attractive benefits package:

  • Up to 10% bonus
  • 25 days holiday + bank holidays
  • A complimentary Nespresso Coffee Machine & monthly supply of coffee capsules of your choice.
  • Excellent training


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