Senior Manager, Customer Strategy Lead

3 weeks ago


Northampton, Northamptonshire, United Kingdom Nationwide Building Society Full time
About the Role

This is an exciting opportunity to join the world's largest building society, Nationwide Building Society. As a Senior Manager, Member Segments, you will play a key part in understanding our customers and their needs in depth, developing our customer strategy and driving cohesion across the society.

Key Responsibilities
  • Use your own experience and external horizon scanning to shape and drive towards building a compelling customer strategy, considering how best to deliver maximum impact across Nationwide.
  • Take accountability for driving clarity where there may be ambiguity, bringing stakeholders on the journey with you.
  • Effectively prioritise key stakeholder needs and strategic questions to ensure a logical approach to shaping customer strategy.
  • Create good visibility of the customer strategy for varied audiences and purposes.
  • Build a strong stakeholder network to keep a finger on the pulse and influence Nationwide's product and channel plans.
About You

You'll be a self-motivated and organised individual with the following experience and abilities:

  • Able to pro-actively champion the voice of the customer in stakeholder interactions, ensuring Nationwide strategic decisions have customers at their heart.
  • Intuition to step back and look at the bigger picture, influencing to ensure cohesive customer outcomes.
  • An ability to deliver under pressure, balancing multiple priorities and stakeholder deliverables.
  • Be able to demonstrate experience of strategic thinking and setting objectives based on longer time horizons.
  • Adept at reaching mutual agreement with challenging stakeholders where there may be competing priorities or views.
What We Offer

Nationwide Building Society is a purpose-driven organisation that offers rewarding career experiences and a highly competitive range of benefits. You'll be part of a high-performing team that is committed to delivering financial services for the benefit of our members, not shareholders.

We offer a range of benefits, including a personal pension, up to 2 days of paid volunteering a year, life assurance, and access to training to help you develop and progress your career.

What to Do Next

If this role is for you, please click the 'Apply Now' button. You'll need to attach your up-to-date CV and answer a few quick questions for us.



  • Northampton, Northamptonshire, United Kingdom West Northamptonshire Council Full time

    Job Description:We are seeking an exceptional Enterprise Architect to join our team at West Northamptonshire Council. As a key member of our Digital Transformation Team, you will be responsible for developing and implementing our technology strategy, aligning with our business goals and objectives.Key Responsibilities:Develop and maintain our enterprise...

  • Tax Manager Lead

    2 months ago


    Northampton, Northamptonshire, United Kingdom Hays Senior Finance Full time

    About the RoleThis is a rare opportunity for an experienced Tax Manager/Senior Manager to join a reputable and well-established accountancy firm in the region. The successful candidate will play a significant role in maintaining and developing client relationships, creating first-class results, and leading the tax team.Key ResponsibilitiesLead and develop...

  • Tax Manager Lead

    2 months ago


    Northampton, Northamptonshire, United Kingdom Hays Senior Finance Full time

    About the RoleThis is a rare opportunity for an experienced Tax Manager/Senior Manager to join a reputable and well-established accountancy firm in the region. The successful candidate will play a significant role in maintaining and developing client relationships, creating first-class results, and leading the tax team.Key ResponsibilitiesLead and develop...

  • Senior Estimator

    2 weeks ago


    Northampton, Northamptonshire, United Kingdom The Curve Group Full time £50,000

    As a Construction Senior Estimator at The Curve Group, you will spearhead senior-level estimating projects and lead a team of estimators towards greater accuracy and performance. Your expertise in construction methods, building regulations, and architectural plans will ensure all estimates meet company standards and building regulations. You will also...


  • Northampton, Northamptonshire, United Kingdom Barclays Full time

    As a Customer Solutions Lead at Barclays, you will play a key role in driving the evolution of our digital landscape. Your expertise in Open Text Exstream and IBM CMOD will enable you to harness cutting-edge technology and revolutionize our digital offerings, ensuring unparalleled customer experiences.To succeed in this role, you should have:Technical...

  • Careers Strategy Lead

    3 weeks ago


    Northampton, Northamptonshire, United Kingdom Aylesbury Industrial Full time

    Job OverviewPertemps is supporting a local Public Sector client in their search for a Careers Advisor to join their growing organization.The successful candidate will lead the creation, implementation, and delivery of the organization's careers strategy, providing impartial careers education and guidance to participants.Key Responsibilities:Develop and...


  • Northampton, Northamptonshire, United Kingdom CHAMBERS TALENT LIMITED Full time

    About the Role:We are seeking a highly skilled and experienced Senior Reward Specialist to join our team at Chambers Talent Limited.The successful candidate will be responsible for developing and implementing a comprehensive reward strategy that aligns with our business growth plans. This will involve managing the annual reward cycles, benefits provisions,...

  • Senior UX Researcher

    3 weeks ago


    Northampton, Northamptonshire, United Kingdom Barclays Full time

    Senior UX ResearcherAs a Senior UX Researcher at Barclays, you will play a pivotal role in shaping the customer experience by uncovering insights that inform design decisions and drive product innovation. You will lead the creation and execution of customer research projects, leveraging both qualitative and quantitative methodologies to gain a deep...

  • Senior Team Lead

    2 weeks ago


    Northampton, Northamptonshire, United Kingdom Starbucks Full time

    About the Role:We are seeking a dynamic leader to manage tasks and oversee the daily operations of our Starbucks store. As a Senior Team Lead, you will be responsible for ensuring exceptional customer experiences, maintaining high standards of quality, and driving sales growth.Key Responsibilities:Manage store operations, including opening and closing...

  • Senior UX Researcher

    3 weeks ago


    Northampton, Northamptonshire, United Kingdom Barclays Full time

    As a Senior UX Researcher at Barclays, you will play a key role in understanding our customers' needs, behaviors, and pain points to inform design decisions and drive insight-led product development. You will lead the creation and execution of customer research projects, utilizing both qualitative and quantitative methodologies to deliver end-to-end research...


  • Northampton, Northamptonshire, United Kingdom Travis Perkins Full time

    Travis Perkins Managed Services is a leading UK supply chain and procurement solutions partner to the repairs and maintenance sector. We pride ourselves on being customer-obsessed and delivering efficiency through collaboration with our customers. We are seeking an experienced Senior Business Development Manager to lead all aspects of the Social Housing...


  • Northampton, Northamptonshire, United Kingdom Travis Perkins Full time

    Travis Perkins Managed Services is a leading UK supply chain and procurement solutions partner to the repairs and maintenance sector. We pride ourselves on being customer-obsessed and delivering efficiency through collaboration with our customers. We are seeking an experienced Senior Business Development Manager to lead all aspects of the Social Housing...


  • Northampton, Northamptonshire, United Kingdom William Fish Full time

    Senior Parts Distribution ManagerLocationWilliam Fish is seeking a Senior Parts Distribution Manager to lead the development of a national parts distribution business that supports a large branch and dealer network across the UK & Ireland. The role involves both branch-based and field-based duties, with a requirement for the successful candidate to be...


  • Northampton, Northamptonshire, United Kingdom Sainsbury's Full time

    Job DescriptionAs a Customer and Trading Manager at Sainsbury's, you will be responsible for leading a team of colleagues to deliver exceptional customer service and drive sales growth in our convenience stores.Key Responsibilities:Manage store operations, including inventory management, stock control, and visual merchandising.Lead and motivate a team of...

  • Practice Manager Lead

    2 months ago


    Northampton, Northamptonshire, United Kingdom Sanctuary Personnel Ltd Full time

    Practice Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Practice Manager to join their team in Northamptonshire. This permanent position offers a competitive salary of up to £44,030 per annum.Key Responsibilities:Lead a team of HCPC Registered and unregistered staff, ensuring the operational delivery of...

  • Practice Manager Lead

    2 months ago


    Northampton, Northamptonshire, United Kingdom Sanctuary Personnel Ltd Full time

    Practice Manager OpportunitySanctuary Personnel Ltd, a leading recruitment agency, is seeking a highly skilled Practice Manager to join their team in Northamptonshire. This permanent position offers a competitive salary of up to £44,030 per annum.Key Responsibilities:Lead a team of HCPC Registered and unregistered staff, ensuring the operational delivery of...


  • Northampton, Northamptonshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    Senior IT Project ManagerDiSRUPT Recruitment Agency | B Corp is seeking a dynamic Senior IT Project Manager to lead the delivery of exciting technology projects for clients across the UK.Key Responsibilities:Manage end-to-end delivery of technology projects, ensuring seamless execution and client satisfaction.Mentor and guide your team, helping them achieve...


  • Northampton, Northamptonshire, United Kingdom DiSRUPT Recruitment Agency | B Corp Full time

    Senior IT Project ManagerDiSRUPT Recruitment Agency | B Corp is seeking a dynamic Senior IT Project Manager to lead the delivery of exciting technology projects for clients across the UK.Key Responsibilities:Manage end-to-end delivery of technology projects, ensuring seamless execution and client satisfaction.Mentor and guide your team, helping them achieve...


  • Northampton, Northamptonshire, United Kingdom Get Staffed Online Recruitment Full time

    Customer Service DirectorJob SummaryWe are seeking a highly skilled Customer Service Director to join our team at Get Staffed Online Recruitment. As a key member of our operations team, you will be responsible for ensuring consistent standards of health surveillance are delivered by our team and providing line management responsibility for all Senior...


  • Northampton, Northamptonshire, United Kingdom Tessenderlo Group Full time

    Take the helm of our Northampton branch team and shape the future of our operations. As the Branch Manager, you will have a unique chance to drive growth and success in this dynamic role. With a strong customer base and a team to lead, you will be responsible for developing strategies to expand our presence in the market.Lead a small team of experienced...