Customer Solutions Lead

1 month ago


Northampton, Northamptonshire, United Kingdom Barclays Full time

As a Customer Solutions Lead at Barclays, you will play a key role in driving the evolution of our digital landscape. Your expertise in Open Text Exstream and IBM CMOD will enable you to harness cutting-edge technology and revolutionize our digital offerings, ensuring unparalleled customer experiences.

To succeed in this role, you should have:

  • Technical knowledge of Open Text Exstream and IBM CMOD
  • Stakeholder management experience
  • Experience with Java and Unix
  • Experience with Agile methodology

You will be assessed on key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology, as well as job-specific technical skills.

Key responsibilities will include:

  • Designing, developing, and improving software that provides business, platform, and technology capabilities for our customers and colleagues
  • Development and delivery of high-quality software solutions using industry-aligned programming languages, frameworks, and tools
  • Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives
  • Collaboration with peers, participation in code reviews, and promotion of a culture of code quality and knowledge sharing
  • Staying informed of industry technology trends and innovations and actively contributing to the organization's technology communities to foster a culture of technical excellence and growth
  • Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions
  • Implementation of effective unit testing practices to ensure proper code design, readability, and reliability
  • Advising key stakeholders, including functional leadership teams and senior management on functional and cross-functional areas of impact and alignment
  • Managing and mitigating risks through assessment, in support of the control and governance agenda
  • Demonstrating leadership and accountability for managing risk and strengthening controls in relation to the work your team does
  • Collaborating with other areas of work, for business-aligned support areas to keep up to speed with business activity and the business strategies

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge, and Drive – the operating manual for how we behave.



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