Senior UX Researcher

4 weeks ago


Northampton, Northamptonshire, United Kingdom Barclays Full time

As a Senior UX Researcher at Barclays, you will play a key role in understanding our customers' needs, behaviors, and pain points to inform design decisions and drive insight-led product development. You will lead the creation and execution of customer research projects, utilizing both qualitative and quantitative methodologies to deliver end-to-end research programmes that are highly synergistic with other research and analytics activities conducted by the business.

Key Responsibilities
  • Collaborate with various departments, including Design, Product, Channel, Marketing, Transformation, and Technology, to brainstorm innovative design concepts and ensure that research findings are integrated into all stages of the innovation cycle.
  • Monitor emerging technologies, industry trends, design best practices, societal changes, and economic trends that may impact the Customer landscape and influence Barclays' strategic decisions.
  • Utilize data analytics tools to extract insights from market research, customer surveys, and feedback sessions to identify new opportunities and understand evolving customer needs.
  • Manage all risk relating to the Insight process, including identification of potential risks, development of strategies to mitigate those risks, and maintenance of alignment with Chief Controls Office and Data Privacy Compliance.

As a Senior UX Researcher, you will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence, and Stewardship, as well as the Barclays Mindset of Empower, Challenge, and Drive.


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