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ServiceNow Enterprise Architect
2 months ago
The ServiceNow Enterprise Architect will play a pivotal role in shaping the UK Firm's technology strategy for ServiceNow, translating this vision into a comprehensive roadmap that drives investment priorities and transformation portfolios. This individual will be responsible for promoting a seamless, end-to-end customer and employee experience by enabling the efficient creation and modification of effective and reusable technology components.
Key Responsibilities- Maintain expertise in ServiceNow platforms, wider technology trends, and the KPMG technology ecosystem, building ServiceNow roadmaps and solutions, and governing relevant technology choices.
- Lead a team of platform and domain architects, ensuring they deliver on their objectives.
- Develop team management and leadership skills, setting clear objectives and goals while inspiring people to follow a vision.
- Maintain a high level of technical knowledge, including current, emerging, and future technology market trends and their impact on the business.
- Develop and maintain expert knowledge of KPMG's technology ecosystem, including main applications and technologies that interact with ServiceNow technologies.
- Build and maintain the ServiceNow technology roadmap and architecture for KPMG assets, working with Capability CTOs and business and technical SMEs.
- Ensure Capability roadmaps are aligned to the ServiceNow strategy and coherent with those of other Capabilities and technology domain roadmaps.
- Work with Capability CTOs, technical SMEs, and specific projects to analyze and translate business requirements into technical requirements, ensuring feasibility.
- Ensure Solution Architects produce designs that are fit for purpose, adhere to relevant standards and patterns, leverage reusable components, and are coherent with wider KPMG technology domains.
- Contribute to the selection of specific ServiceNow technologies.
- Influence business and technology stakeholders to adopt the right technology solutions.
- Support the design and implementation of operating models that improve the design and delivery of successful ServiceNow deployments.
- Escalate risks, issues, and critical dependencies to the appropriate leaders as required to ensure the successful delivery of the strategy.
- Help establish and participate in the technology assurance process, building reference models, and ensuring standards, patterns, and reusable components are enforced.
- Support the selection and implementation of enterprise architecture tools that help accelerate and govern technology initiatives.
- Expert knowledge of the ServiceNow platform, beyond ITSM (SecOps, HRSD, GRC, BCM, APM, CMDB, Customer Service Mgmt, IT Ops Mgmt).
- Certified ServiceNow System Administrator and Implementation Specialist.
- Strong experience in Service Management toolset implementation and progression from a ServiceNow technical lead.
- Pre-sales experience of ServiceNow solutions.
- Design of complex integrations between ServiceNow and other enterprise solutions, based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP, and SFTP.
- ITIL and/or TOGAF qualified.
- Experience of working with Agile SDLC methods.
- Data architecture and master data management.
- Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume, and compelling.
- A high level of general technical knowledge, including current, emerging, and future technology market trends and their impact on business.
- Good understanding of project management concepts, including Gantt charts/plans, risks, assumptions, and dependencies.
- Ability to leverage networks in KPMG to tap into additional expertise if required.
- Comfortable working with ambiguity at the beginning of projects, with the ability to provide clarity of direction despite this.
- Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models, and taxonomies.
- Good knowledge and experience of modeling languages, UML, ArchiMate, and BPMN.
- Practical understanding of GDPR and ISO.
- ServiceNow certifications.
- TOGAF qualified.
