ServiceNow Enterprise Architect

6 days ago

Birmingham, Birmingham, United Kingdom KPMG-UnitedKingdom Full time
Job Description

The role of the ServiceNow Enterprise Architect at KPMG-UnitedKingdom is to develop the firm's technology strategy for ServiceNow and translate this into a roadmap that determines our investment priorities and transformation portfolio. The technology strategy should promote a seamless, end-to-end customer and employee experience by enabling the efficient creation and modification of effective and reusable technology components.

Key Responsibilities

  1. Develop and maintain expert knowledge of KPMG's technology ecosystem, including the main applications and technologies that interact with ServiceNow technologies.
  2. Build and maintain the ServiceNow technology roadmap and architecture for KPMG assets, working with Capability CTOs, and business and technical SMEs where relevant.
  3. Ensure that Capability roadmaps are aligned to the ServiceNow strategy, and coherent with those of other Capabilities and technology domain roadmaps.
  4. Work with Capability CTOs, technical SMEs, and specific projects to analyse and translate business requirements into technical requirements, ensuring that these are feasible.
  5. Ensure that Solution Architects produce designs that are fit for purpose, adhere to relevant standards and patterns, leverage reusable components, and are coherent with wider KPMG technology domains.
  6. Contribute to the selection of specific ServiceNow technologies.
  7. Influence business and technology stakeholders to adopt the right technology solutions.
  8. Support the design and implementation of operating models that improve the design and delivery of successful ServiceNow deployments.
  9. Evaluate and mitigate risks, issues, and critical dependencies to ensure the successful delivery of the strategy.
  10. Help to establish and participate in the technology assurance process, building reference models and ensuring that standards, patterns, and reusable components are enforced.
Requirements

  1. Expert knowledge of the ServiceNow platform, beyond ITSM (SecOps, HRSD, GRC, BCM, APM, CMDB, Customer Service Mgmt, IT Ops Mgmt).
  2. Certified ServiceNow System Administrator and Implementation Specialist.
  3. Strong experience in Service Management toolset implementation and have progressed from a ServiceNow technical lead.
  4. Pre-sales experience of ServiceNow solutions.
  5. Design of complex integrations between ServiceNow and other enterprise solutions, based on Integration Hub, Mid Server, SSO, JSON, SOAP, LDAP, JDBC, ODBC, REST, SCP, and SFTP.
  6. ITIL and/or TOGAF qualified.
  7. Experience of working with Agile SDLC (Software Development Lifecycle Management) methods.
  8. Data architecture and master data management.
  9. Able to explain technical concepts to a non-technical audience in a way that is relevant, easy to consume, and compelling.
  10. A high level of general, technical knowledge, including current, emerging, and future technology market trends and their impact on business.
  11. Good understanding of project management concepts, including Gantt charts/plans, risks, assumptions, and dependencies, etc.
  12. Ability to leverage networks in KPMG to tap into additional expertise if required.
  13. Comfortable working with ambiguity at the beginning of projects, with the ability to provide clarity of direction despite this.
  14. Good knowledge of Business Architecture, including business and technology strategies, operating models, process models, business and technology capability models, and taxonomies (desirable).
  15. Good knowledge and experience of modelling languages, UML, ArchiMate, and BPMN (desirable).
  16. Practical understanding of GDPR and ISO 27001 (desirable).
  17. ServiceNow certifications (desirable).
  18. TOGAF (The Open Group Architecture Framework) qualified (desirable).

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