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Workshop Operations Manager

1 month ago

Nottingham, Nottingham, United Kingdom Sandicliffe Motor Group Full time
Job Summary

As a Workshop Controller / Assistant Service Manager at Sandicliffe Motor Group, you will play a crucial role in delivering exceptional service to our customers. Your primary responsibility will be to manage and coach a team of vehicle technicians and apprentices, ensuring they meet targets and business objectives.

Key Responsibilities

• Manage and develop a team of technicians and apprentices to achieve high productivity and excellent first-time repair rates.
• Collaborate with the Service Manager to ensure seamless service delivery and customer satisfaction.
• Schedule work to meet customer needs, taking into account workshop targets, job complexity, and part availability.
• Provide estimates for servicing and repairs, setting realistic timescales and ensuring accurate recording of technician time.

Requirements

• Proven experience in a similar role, with a strong background in automotive service management.
• Excellent leadership and coaching skills, with the ability to motivate and develop a team.
• Strong communication and problem-solving skills, with the ability to work effectively with colleagues and customers.

About Sandicliffe Motor Group

Sandicliffe Motor Group is a multi-award-winning family business with strong values. We are committed to delivering exceptional service to our customers and providing a positive work environment for our employees.