Senior IT Workshop Engineer
4 weeks ago
Job Title: Senior IT Workshop Engineer
About the Role:
We are seeking a skilled Senior IT Workshop Engineer to join our team. As a Senior IT Workshop Engineer, you will be responsible for inspecting, testing, and restocking customer-owned equipment and accessories. You will also be responsible for testing and repairing products relating to company business, predominantly HP and Lenovo.
Key Responsibilities:
- Inspecting, testing, and restocking customer-owned equipment and accessories
- Testing and repairing products relating to company business, predominantly HP and Lenovo
- Ensuring correct software and firmware is used on all repaired equipment
- Following test and repair procedures as instructed
- Updating calls regularly with clear and concise detail on our call management system
- Good troubleshooting and diagnostic skills to ensure correct parts are ordered and achieve right first-time repair
- Deploying via SCCM or USB images to select customers after machines are repaired/refurbished
- Maintaining an up-to-date knowledge of manufacturers training courses in areas of interest and relevance to the business
- Positively promoting the Services Team, acting as a role model through promoting the activities, values, and culture of the organisation
Requirements:
The ideal candidate for this role will have the ability to install and replace hardware and configure operating systems. You will be able to troubleshoot and solve technical problems independently, with a good understanding of PC Hardware set-up and configuration.
Previous repairs experience with HP and/or Lenovo would be an advantage but is not a necessity.
We believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.
We are proud to be an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified applicants will be considered for employment without regard to race, colour, religion, national origin, age, sex, sexual orientation, gender identity, physical or mental disability, protected veteran or military status or any other status protected by applicable law.
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