Luxury Hotel Experience Coordinator

6 days ago


London, Greater London, United Kingdom Accor Hotels Full time

As a Luxury Hotel Experience Coordinator at Accor Hotels, you will have the opportunity to deliver exceptional guest service and create unforgettable experiences for our discerning clientele. With over 1,048 luxurious rooms and suites, as well as extensive meeting and event space, Fairmont Austin is a leader in the hospitality industry.

Job Overview
  • This role involves providing professional, friendly, and engaging service to guests, including assisting with mail, messages, and special arrangements.
  • You will be working in a fast-paced environment, requiring effective communication and problem-solving skills to meet deadlines and exceed guest expectations.

We are seeking an individual with exceptional communication skills, strong interpersonal abilities, and a professional presentation. Previous customer-related experience is an asset, and multi-lingual candidates are strongly preferred.

Responsibilities
  • Provide accurate information to guests on hotel facilities, services, and local attractions.
  • Coordinate special requests and arrangements, such as reservations and tickets, in a timely and efficient manner.
  • Assist with daily operations, including maintaining knowledge of resort features, services, and amenities.
  • Maintain confidentiality and handle sensitive information with discretion.

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience. Our team members enjoy a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and opportunities for career growth.



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