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Regulatory Liaison Officer

2 months ago


Portsmouth, Portsmouth, United Kingdom Portsmouth City Council Full time
About the Role

We are seeking a highly skilled Regulatory Liaison Officer to join our team at Portsmouth City Council. As a key member of our Regulatory Services Team, you will play a vital role in delivering a wide range of statutory functions, including pest control services, air quality assessment, and licensing of hackney carriage and private hire operators.

Key Responsibilities
  • Provide support to all compliance teams within the service and act as the first point of contact for customers.
  • Support customers in achieving high standards of regulatory and licensing compliance while maintaining efficient delivery of service functions.
  • Actively work as part of a team and support the delivery of Regulatory and Licensing frontline services through various administrative processes.
  • Interact with a wide variety of customers, including those registering complaints for investigation, applying for licenses or services, and registering business activities.
Requirements
  • An operational understanding of several key Regulatory and Licensing Service functions.
  • A knowledge of the administrative functions likely to be undertaken in a Regulatory Service and Licensing authority enforcement team.
  • An aptitude for being decisive, making decisions, and using discretion - considering the most appropriate course of action outside key policy/process criteria.
  • Ability to deliver flexible service delivery requirements, including participation in duty rotas and positively engaging in service and internal policy changes.
  • Good knowledge of computer software packages.
  • An aptitude for being self-motivated as there will be occasions when working independently or with limited supervision.
What We Offer
  • A generous pension scheme.
  • Up to 31 days annual leave per year pro rata + bank holidays.
  • Flexible working options including hybrid working with a minimum of two days office-based per week pro rata, allowing you to work up to three days at home every week.
  • A range of retail discounts via our reward portal.
  • Free access to Employee Assistance Program (EAP) and wellbeing support.
  • Access to a wide range of training and development opportunities including apprenticeships.
  • Potential to purchase additional annual leave.
  • Business travel support and initiatives, including bike loans.