Customer Advocacy Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Autodesk Full time

Position Overview

As a Customer Advocacy Manager at Autodesk, you will play a key role in ensuring the success of our customers by maximising the quality of future software releases and putting our users' perspectives at the centre of our decisions.

You will connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows, bringing a customers perspective to the development organisation, ensuring new technology is inline with customer expectations.

As a subject matter expert, you'll provide customer feedback and emerging trends to product team stakeholders, working closely with customers in the Fusion Insider Program, to ensure feedback is captured ahead of full customer release.

Responsibilities

  • Connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows
  • Bring a customers perspective to the development organisation, ensuring new technology is inline with customer expectations
  • Provide customer feedback and emerging trends to product team stakeholders
  • Work closely with customers in the Fusion Insider Program, to ensure feedback is captured ahead of full customer release
  • Validate our Manufacturing capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers
  • Roll out new Manufacturing technology to our customers, to our partner network and internally across Autodesk
  • Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code
  • 2+ years' relevant experience in a Manufacturing role
  • Relevant qualification in Engineering/Machining/Manufacturing subjects
  • Experience using CAM software (Autodesk Fusion preferred)
  • Excellent communicator and relationship builder
  • With a desire to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required

About Autodesk

Welcome to Autodesk Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

When you're an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us

Salary transparency

Salary is one part of Autodesk's competitive compensation package. Offers are based on the candidate's experience and geographic location. In addition to base salaries, we also have a significant emphasis on discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here:

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

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