Customer Advocacy Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom Autodesk Full time
Customer Advocacy Manager

At Autodesk, we're shaping the future of smart product development, and we need a talented Customer Advocacy Manager to help us achieve our goals.

This role is perfect for someone who is passionate about working closely with customers, bringing insights and experiences from the market back into our development process, and ensuring the success of our customers.

As a Customer Advocacy Manager, you'll play a key role in shaping the future of Manufacturing in Autodesk Fusion, by connecting and engaging with Fusion Manufacturing customers, driving adoption for new technology and workflows, and providing customer feedback and emerging trends to product team stakeholders.

You'll work closely with customers in the Fusion Insider Program, validate our Manufacturing capabilities in-product, and certify end-to-end workflows in close collaboration with our Technology Centers.

Key responsibilities include:

  • Connecting and engaging with Fusion Manufacturing customers to drive adoption for new technology and workflows
  • Bringing a customer's perspective to the development organization, ensuring new technology is inline with customer expectations
  • Providing customer feedback and emerging trends to product team stakeholders
  • Working closely with customers in the Fusion Insider Program
  • Validating our Manufacturing capabilities in-product and certifying end-to-end workflows
  • Rolling out new Manufacturing technology to customers, partners, and internally across Autodesk
  • Collaborating with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code

Requirements include:

  • 2+ years' relevant experience in a Manufacturing role
  • Relevant qualification in Engineering/Machining/Manufacturing subjects
  • Experience using CAM software (Autodesk Fusion preferred)
  • Excellent communicator and relationship builder
  • Desire to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required

At Autodesk, we take pride in our culture and values, which help our people thrive and realize their potential. We're committed to diversity and inclusion, and we're an equal opportunities employer.

Salary is one part of our competitive compensation package, which includes discretionary annual cash bonuses, commissions for sales roles, stock or long-term incentive cash grants, and a comprehensive benefits package.

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