Customer Advocacy Manager

2 weeks ago

Birmingham, Birmingham, United Kingdom Autodesk Full time

Position Overview

Are you passionate about shaping the future of smart product development? We're looking for a Customer Advocacy Manager to connect with Fusion Manufacturing customers, drive adoption of new technology and workflows, and bring a customer's perspective to our development organization.

Responsibilities

  • Connect and engage with Fusion Manufacturing customers to drive adoption for new technology and workflows
  • Bring a customer's perspective to the development organization, ensuring new technology is in line with customer expectations
  • Provide customer feedback and emerging trends to product team stakeholders
  • Work closely with customers in the Fusion Insider Program to ensure feedback is captured ahead of full customer release
  • Validate our Manufacturing capabilities in-product and certify end-to-end workflows, in close collaboration with our Technology Centers
  • Roll out new Manufacturing technology to our customers, to our partner network and internally across Autodesk
  • Collaborate with a team of subject matter experts who represent all areas of Fusion, while embodying the Autodesk Culture Code
  • 2+ years' relevant experience in a Manufacturing role
  • Relevant qualification in Engineering/Machining/Manufacturing subjects
  • Experience using CAM software (Autodesk Fusion preferred)
  • Excellent communicator and relationship builder
  • With a desire to do the best for our customers
  • Comfortable and confident presenter/public speaker
  • Travel internationally as required

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