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Service Advisor

1 month ago

Kirkcaldy, Fife, United Kingdom Arnold Clark. Full time

We are currently recruiting for a new Service Advisor to help us at our Kia branch in Kirkcaldy.

About the Role

Our team is looking for an articulate, warm communicator who can give our customers the star treatment. You will be responsible for delivering and sustaining a fantastic experience for all our service and vehicle repair customers.

Key Responsibilities
  • Handling all customer requirements for service and vehicle repairs in an efficient and professional manner.
  • Liaising with the workshop and bodyshop to progress work through the system.
  • Controlling all computer-based jobs, purchasing and invoice processes, ensuring the financial interests of the customer and the company are protected.
  • Letting customers know of any faults or repairs found on their vehicle and providing them with clear and accurate solutions.
  • Treating any dissatisfied customers with empathy and understanding, reassuring them that we can solve any issues should they arise.
What We Offer

A competitive salary of £25,000 - £35,000 per annum, depending on experience, plus a range of benefits including 33 days' holiday allowance, generous retail discounts, private healthcare, Simplyhealth, pension scheme, maternity and paternity packages, opportunities for training and progression, and much more.

We are committed to creating a diverse and inclusive workplace where collaboration, unique perspectives, and multiple approaches are celebrated. Our employees are at the heart of everything we do - diverse in our make-up, united in our goals.