Customer Service Representative

3 weeks ago


Kirkcaldy, Fife, United Kingdom Universal Business Team Full time

We are seeking a highly skilled and motivated Customer Service Advisor to join the Universal Business Team in Kirkcaldy.

Job Overview

This role involves handling incoming calls, responding to customer queries, and managing online sales with care and efficiency. The ideal candidate will work proactively and reactively, ensuring every inbound opportunity is maximised.

Key Responsibilities:
  • Handling Customer Inquiries: Respond to customer queries via phone, email, or chat, providing accurate and timely information.
  • Sales and Order Processing: Manage online sales, process orders efficiently, and ensure seamless customer experience.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills, able to effectively engage with customers.
  • Organisational Skills: Ability to multitask, prioritise tasks, and maintain accuracy in a fast-paced environment.
  • Problem-Solving Skills: Proactive attitude, able to identify opportunities, and resolve issues efficiently.
  • Adaptability: Flexibility to adapt to changing circumstances, working well under pressure.
Benefits:
  • Competitive Salary: £28,000 - £33,000 per annum, dependent on experience.
  • Holiday Allowance: 30 days annually, including bank holidays.
  • Private Medical Care & Life Insurance: Comprehensive health and life insurance for employees.
  • Work Perks: Free fruit, drinks, and free onsite parking for a hassle-free commute.
  • Performance Bonuses: Opportunities to earn bonuses tied to influenced sales performance.


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