Customer Service Representative

1 week ago


Kirkcaldy, Fife, United Kingdom Arnold Clark Group Full time
About the Company

Arnold Clark Group is a well-established organization with a strong reputation for delivering exceptional customer service. Our team is dedicated to providing a warm and welcoming environment for our customers.

Job Description

This Part Time Receptionist position is an exciting opportunity to join our team as a Customer Experience Host. As the first point of contact for customers, you will be responsible for providing excellent service both in person and over the phone. Your role will involve acting as a key ambassador for our organization, maintaining high standards of customer service and ensuring that every interaction is positive and memorable.

Key Responsibilities
  • Provide exceptional customer service to all customers, responding promptly to their needs and queries.
  • Manage incoming calls and emails, resolving issues efficiently and effectively.
  • Maintain accurate records and reports, using Microsoft Office and Excel to track customer interactions and feedback.
Requirements
  • Fantastic telephone manner and ability to communicate effectively with customers.
  • Knowledge of Cisco telephony, although training will be provided (nice to have).
  • Understanding of Microsoft Office and Excel, including data analysis and reporting skills.
Benefits
  • 33 days' holiday allowance, with opportunities for growth and development within the company.
  • Generous retail discounts available to employees.
  • Private healthcare provided through Simplyhealth.
  • Pension scheme available for employee benefit.
  • Maternity and paternity packages offered to support work-life balance.
  • Opportunities for training and progression within the company.
Working Hours

Monday - Friday, 8am - 5:30pm.



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