Call Centre Specialist

13 hours ago


Kirkcaldy, Fife, United Kingdom Universal Business Team Full time

We are seeking a highly skilled and motivated individual to fill the role of Customer Service Advisor within the Universal Business Team in Kirkcaldy.

About the Job

This role involves handling customer inquiries, responding to queries, and managing online sales. The ideal candidate will be proactive, able to work well under pressure, and have excellent organisational skills.

Responsibilities:
  • Customer Enquiry Handling: Respond to customer queries via phone, email, or chat, providing accurate and timely information.
  • Sales and Order Processing: Manage online sales, process orders efficiently, and ensure seamless customer experience.
Requirements:
  • Excellent Communication Skills: Strong verbal and written communication skills, able to effectively engage with customers.
  • Organisational Skills: Ability to multitask, prioritise tasks, and maintain accuracy in a fast-paced environment.
  • Problem-Solving Skills: Proactive attitude, able to identify opportunities, and resolve issues efficiently.
  • Adaptability: Flexibility to adapt to changing circumstances, working well under pressure.
Benefits:
  • Competitive Salary: £28,000 - £33,000 per annum, dependent on experience.
  • Holiday Allowance: 30 days annually, including bank holidays.
  • Private Medical Care & Life Insurance: Comprehensive health and life insurance for employees.
  • Work Perks: Free fruit, drinks, and free onsite parking for a hassle-free commute.
  • Performance Bonuses: Opportunities to earn bonuses tied to influenced sales performance.


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