Senior Customer Service Advisor

6 months ago

Kirkcaldy, United Kingdom Jewson Full time

**Do you enjoy delivering first-class customer service?**

**Are you experienced in the building industry AND/OR other Building Merchant?**

**Are you proactive, friendly, and buzzed by interacting with people?**

If yes, J**ewson Kirkcaldy** is looking for an enthusiastic and proactive PART-TIME 24h/week **Customer Sales Advisor.**

**Competitive Salary + Pension + Life Assurance + Private Medical + 33-days holiday per year + Opportunities to Progress and build a career**

**WORKING HOURS**

**Monday-Friday 7:30am-5pm and every other Saturday 8am-12pm**

Our Colleagues are critical to our customers’ success and you will be working with a team that proactively supports them in every way possible. If you love working with people, you’re a good listener and think you could help our customers feel welcome, this could be a great opportunity for you to join our team.

**What will I be doing?**

A Customer Service Sales Advisor is an essential role within the branch network, you will build relationships with Customers and understand their wider requirements in order to maximise sales growth.

You will be in regular contact with our Customers and therefore you play a huge part in delivering a fantastic customer experience. In order to support our customers and deliver a great service you will;
- Get to know our product lines and services in order to make the most of all customer interactions in line with our Jewson Values
- Develop great relationships with new and existing Customers (both face-to-face and over the phone), understanding their needs and providing proactive advice and solutions so that you can deliver the best experience possible
- dealing with and administration of customer queries
- Use our in-house systems to process customer orders, admin the sales and organise delivery times, and keep customers updated throughoutheir journey
- Keep the branch looking clean and tidy, to make a great first impression on our customers
- Maintain stock levels, carrying out regular stock counts
- This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with professional craftsmen who build, renovate, and maintain the cities of tomorrow.

At STARK Group, we have a strong culture built on passionate and dedicated people who thrive in taking responsibility and challenging the status quo. We are convinced that our continued success relies on the diverse skills, experiences, and backgrounds that our employees bring to their everyday work.

**Job Types**: Full-time, Permanent

**Salary**: From £29,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Free parking
- Life insurance
- On-site parking
- Private medical insurance
- Sick pay

Schedule:

- Day shift
- Flexitime
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- Smeaton Road Smeaton Road KY1 2HA Fife: reliably commute or plan to relocate before starting work (required)

Application question(s):

- How many years are you experienced in the building industry?

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

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