Customer Success Coordinator

3 weeks ago


Kirkcaldy, Fife, United Kingdom Universal Business Team Full time

Career Opportunity: Customer Success Coordinator

We are seeking a highly motivated Customer Success Coordinator to join our team at Universal Business Team. This role involves managing existing customer relationships, identifying new business opportunities, and driving sales growth within the BEF industries.

The successful candidate will be responsible for conducting outbound calls to maintain strong relationships and uncover growth opportunities, analysing customer purchasing patterns to identify gaps and potential revenue growth, and promoting superior products to secure orders and customer loyalty.

About Our Client:

Our client is a leading provider of power tool accessories, founded in 2008. They have ambitious growth plans and plans for expansion into Europe and America.

Your Key Responsibilities:

  • Conduct outbound calls to maintain strong relationships and uncover growth opportunities
  • Analyse customer purchasing patterns to identify gaps and potential revenue growth
  • Promote superior products to secure orders and customer loyalty
  • Prepare and present a monthly SOAP to guide efforts and align goals
  • Keep the CRM system up-to-date with all customer interactions

Estimated Salary: £32,000 - £42,000 per annum



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