Customer Service Coordinator

1 week ago


Kirkcaldy, Fife, United Kingdom Fife Sports and Leisure Trust Full time

We are seeking a skilled and organized individual to fill the role of Part Time Receptionist at Fife Sports and Leisure Trust.

This is a 12.5 hour part-time position that requires the ability to work effectively in a busy office environment, handling multiple tasks and responsibilities with minimal supervision.

Key Responsibilities:
  • Customer Service: Provide exceptional customer service to visitors and customers via telephone and face-to-face interactions.
  • Financial Administration: Maintain accurate financial records, including cash handling, receipts, and transactions.
  • Booking Management: Manage bookings for facilities, courses, and events using a computerized booking system.
  • Membership Administration: Process membership applications and maintain up-to-date databases.
  • Administrative Tasks: Perform administrative tasks such as filing, photocopying, and word processing.
  • Databases and Spreadsheets: Create and maintain databases and spreadsheets as required.
Requirements:
  • National 5 qualifications or equivalent in English and Numeracy subjects.
  • BASIC Disclosure certificate through Disclosure Scotland prior to appointment.
Essential Skills:
  • Excellent Communication: Excellent communication and interpersonal skills.
  • IT Proficiency: Detailed knowledge of IT, including Microsoft Office and computer technology.
  • Cash Handling Experience: Sound numerical skills and cash handling experience.
  • Judgment and Decision Making: Ability to exercise judgment and make decisions independently.
  • Friendly Attitude: Friendly and welcoming attitude towards staff and public.
Salary Information:

The estimated annual salary for this role is $28,000 - $32,000, depending on experience.



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