Customer Care Coordinator

3 weeks ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time
Job Summary

We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our dynamic team at Northumbria Primary Care Ltd. As a key member of our team, you will provide exceptional customer service and administrative support to our patients and staff.

Main Responsibilities
  • Provide administrative support to nursing and clinical staff, ensuring seamless day-to-day operations.
  • Manage correspondence, secretarial duties, and processing patient referrals with accuracy and efficiency.
  • Ensure all Emergency Care documentation is coded and filed correctly, and copies are sent to relevant healthcare professionals.
  • Provide non-clinical advice to patients, relatives, and internal and external agencies, demonstrating a high level of customer care and administrative skills.
  • Order and maintain stock levels of clinical and non-clinical supplies, ensuring optimal inventory management.
About Us

Northumbria Primary Care Ltd is a pioneering partnership with local GPs, serving around 134,000 patients from 20 GP surgery locations across Northumberland and North Tyneside. We employ over 500 staff and are committed to delivering exceptional primary care services.

Person Specification
  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
  • Desirable: knowledge of EMIS or SystemOne, Child Protection training, NSTS Training, and ECDL.


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