Customer Care Coordinator

4 weeks ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

About the Role

We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to patients and staff, ensuring that our services are delivered to the highest standard.

Key Responsibilities

  • To answer telephone calls and respond to all enquiries, directing the public as appropriate.
  • To provide administrative support to nursing and clinical staff, ensuring that all tasks are completed efficiently and effectively.
  • To ensure that all Emergency Care documentation is coded and filed correctly, and copies are sent to relevant healthcare professionals.
  • To provide non-clinical advice to patients, relatives, the public, and internal and external agencies.
  • To be responsible for the ordering and maintenance of stock levels, clinical and non-clinical.
  • To receive confidential information by telephone or face-to-face and input accurately into SystmOne as appropriate.

Person Specification

  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
  • A knowledge of EMIS or SystemOne.
  • Child Protection training.


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