Customer Care Coordinator
4 weeks ago
About the Role
We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our team at Northumbria Primary Care Ltd. As a key member of our team, you will be responsible for providing exceptional customer service to patients and staff, ensuring that our services are delivered to the highest standard.
Key Responsibilities
- To answer telephone calls and respond to all enquiries, directing the public as appropriate.
- To provide administrative support to nursing and clinical staff, ensuring that all tasks are completed efficiently and effectively.
- To ensure that all Emergency Care documentation is coded and filed correctly, and copies are sent to relevant healthcare professionals.
- To provide non-clinical advice to patients, relatives, the public, and internal and external agencies.
- To be responsible for the ordering and maintenance of stock levels, clinical and non-clinical.
- To receive confidential information by telephone or face-to-face and input accurately into SystmOne as appropriate.
Person Specification
- NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience.
- A knowledge of EMIS or SystemOne.
- Child Protection training.
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