Customer Care Coordinator
6 days ago
Job Summary
We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our dynamic team at Northumbria Primary Care Ltd. As a key member of our team, you will provide exceptional customer service and administrative support to our patients and staff.
Main Responsibilities
Key responsibilities of the role include:
- Providing a high level of customer service to patients and staff
- Administering patient records and ensuring accurate coding and filing
- Providing administrative support to nursing and clinical staff
- Managing correspondence and secretarial duties
- Processing patient referrals and distributing incoming and outgoing mail
About Us
Northumbria Primary Care Ltd is a pioneering partnership with local GPs, serving around 134,000 patients across 20 GP surgery locations in Northumberland and North Tyneside. We employ over 500 staff and are committed to delivering high-quality primary care services.
Person Specification
The ideal candidate will possess:
- NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience
- A knowledge of EMIS or SystemOne
- Child Protection training
- NSTS Training
- ECDL
We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.
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