Customer Care Coordinator

6 days ago


Morpeth, Northumberland, United Kingdom Northumbria Healthcare NHS Foundation Trust Full time

Job Summary

We are seeking a highly motivated and enthusiastic Customer Care Administrator to join our dynamic team at Northumbria Primary Care Ltd. As a key member of our team, you will provide exceptional customer service and administrative support to our patients and staff.

Main Responsibilities

Key responsibilities of the role include:

  • Providing a high level of customer service to patients and staff
  • Administering patient records and ensuring accurate coding and filing
  • Providing administrative support to nursing and clinical staff
  • Managing correspondence and secretarial duties
  • Processing patient referrals and distributing incoming and outgoing mail

About Us

Northumbria Primary Care Ltd is a pioneering partnership with local GPs, serving around 134,000 patients across 20 GP surgery locations in Northumberland and North Tyneside. We employ over 500 staff and are committed to delivering high-quality primary care services.

Person Specification

The ideal candidate will possess:

  • NVQ level 2 or higher in Customer Service/Administration/Healthcare or equivalent experience
  • A knowledge of EMIS or SystemOne
  • Child Protection training
  • NSTS Training
  • ECDL

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and enthusiastic individual with a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.



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