IT Infrastructure Technician

1 month ago


Bournemouth, Bournemouth, United Kingdom Lucid Support Services Ltd Full time

Job Title: IT Infrastructure Technician

About the Role:

We are seeking an experienced IT Infrastructure Technician to join our team at Lucid Support Services Ltd in Bournemouth. As a key member of our IT support team, you will be responsible for installing, configuring, and maintaining computer systems and networks.

About the Job:
  • Install and configure client laptops, desktops, and servers.
  • Support and maintain Microsoft 365 (including Azure AD and Intune) systems.
  • Monitor and maintain computer systems and networks, ensuring they run smoothly and efficiently.
  • Liaise with clients and third parties to help with system set-ups and resolve issues.
  • Undertake small to medium-sized IT projects as instructed by the Service Desk Team Leader.
Requirements:
  • 2+ years of experience working in a technical service desk environment.
  • Excellent communication skills, able to communicate confidently and clearly with customers both face-to-face and over the telephone.
  • Sound understanding and support experience of Microsoft Office 365, Windows Server 2012-2022, Active Directory, Windows 10/11.
  • Experience with Microsoft Cloud systems/migrations.
  • Existing Microsoft certifications (or working towards).
  • Willingness to travel as required to client sites for onsite support using Company Van.
  • Strong working knowledge of Server and Workstation systems.
  • Experience of Firewall and Network Security Technologies.
  • Strong understanding of TCP/IP networking, including experience with routing, VLAN, VPN, Wireless.
What We Offer:
  • A competitive salary of £35,000 - £45,000 per annum, depending on experience.
  • A comprehensive benefits package, including a contributory pension scheme, life assurance, and private medical insurance.
  • Ongoing training and development opportunities to enhance your skills and career prospects.
  • The opportunity to work with a dynamic and supportive team, passionate about delivering excellent customer service.


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