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Operations Manager
2 months ago
Culligan UK is a leading provider of water solutions and filtration systems. We are committed to delivering high-quality products and services to our customers.
Job Summary
We are seeking an experienced Operations Manager to join our team at our Hemel Hempstead Service Centre. The successful candidate will be responsible for the daily running of the Service Centre, ensuring that all operational activities are carried out efficiently and effectively.
Key Responsibilities
- Operational Management
- Ensure the effective delivery of all operational activities, including water deliveries, installations, services, and repairs.
- Manage a team of Water Delivery Drivers, Technicians, and Stock and Inventory Controllers.
- Team Leadership
- Lead and motivate a team of employees to achieve their full potential.
- Develop and implement strategies to improve team performance and productivity.
- Customer Service
- Ensure that all customer interactions are handled in a professional and courteous manner.
- Respond to customer complaints and concerns in a timely and effective manner.
- Inventory Management
- Ensure that stock levels are maintained within the Service Centre.
- Monitor and control inventory levels to prevent stockouts and overstocking.
- Health and Safety
- Ensure that all health and safety procedures are followed and implemented.
- Conduct regular health and safety audits to identify and mitigate risks.
- Reporting and Analysis
- Prepare and submit regular reports to management on operational performance.
- Analyze data to identify trends and areas for improvement.
Requirements
- Education and Qualifications
- Degree in Business Administration or related field.
- Experience
- Minimum 2 years of experience in a similar role.
- Skills and Abilities
- Strong leadership and management skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Ability to analyze data and make informed decisions.
Benefits
- Monday to Friday working pattern.
- Christmas and Bank Holidays off.
- Uniform.
- 25 days' holiday + Bank Holidays.
- Company Pension scheme.
- Company Sick Pay (after qualifying period).
- Enhanced Paternity & Maternity benefits.
- Shopping discounts + 24 hours access to Employee Assistance Programme + Volunteering Day.
- Employee support network and mental health assistance.
- Opportunity for career progression.
