Patient Access Director

2 weeks ago

Weymouth, Dorset, United Kingdom London Bridge Hospital Full time

Patient Access Director

We are seeking a highly skilled Patient Access Director to lead our Patient Access team at London Bridge Hospital. As a key member of our leadership team, you will be responsible for the management of the facilities Patient Access team; providing a comprehensive range of administrative services to patients, consultants and other third parties.

The successful candidate will be responsible for the leadership, direction and management of the day-to-day operational aspects of a high volume and pressurised environment. You will ensure a 5* service is provided by our patient access team to all internal and external stakeholders.

Key Responsibilities:

  • Manage patient pathways to ensure patient access service runs smoothly.
  • Provide effective leadership and demonstrate exemplary remodeling to ensure a seamless patient pathway.
  • Ensure that the Patient Access Team greet all patients and visitors with a friendly and professional demeanour, providing an exceptional welcome experience.
  • Management of staff appraisals and professional development plans.
  • Act as the point of escalation for Patient Complaints ensuring complaints relating to service are dealt with timely and professionally and any corrective action are undertaken or escalated immediately to the PAM.
  • Comply with all HCA policies and procedures, and support the Patient Access Manager to ensure the team are fully compliant.
  • Work collaboratively and effectively with all facility staff, revenue cycle teams and third party sponsors.

Requirements:

  • Management/supervisory experience.
  • Problem solving ability including patient and consultant complaints.
  • Excellent customer care skills.
  • Computer literacy including Microsoft Office – Excel.
  • Excellent verbal and written communication skills.

Why HCA UK?

We are committed to the care and improvement of human life. As a Patient Access Director, you will be part of a wider team with a unique sense of purpose, one that helps improve lives on a daily basis. You will be eligible for a range of benefits including 25 days holiday each year, private healthcare insurance, and a private pension contribution.

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