Patient Access Director

3 weeks ago

Weymouth, Dorset, United Kingdom London Bridge Hospital Full time

Patient Access Leader

We are seeking a highly skilled and experienced Patient Access Leader to join our team at London Bridge Hospital. As a Patient Access Leader, you will play a vital role in delivering exceptional patient care and ensuring a seamless patient experience.

Key Responsibilities:

  • Lead the Patient Access team in providing a comprehensive range of administrative services to patients, consultants, and other third parties.
  • Manage patient pathways to ensure efficient and effective patient access to our services.
  • Provide effective leadership and direction to the Patient Access team, ensuring a 5-star service is delivered to all internal and external stakeholders.
  • Manage staff appraisals and professional development plans to ensure the team is equipped to deliver exceptional patient care.
  • Act as the point of escalation for patient complaints, ensuring timely and professional resolution.
  • Comply with all HCA policies and procedures, ensuring the team is fully compliant.
  • Work collaboratively with all facility staff, revenue cycle teams, and third-party sponsors to ensure seamless patient care.

Requirements:

  • Management/supervisory experience in a healthcare setting.
  • Problem-solving ability, including patient and consultant complaints.
  • Excellent customer care skills and ability to work in a high-pressure environment.
  • Computer literacy, including Microsoft Office – Excel.
  • Excellent verbal and written communication skills.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for career progression and professional development.
  • Collaborative and supportive work environment.
  • Flexible working arrangements to suit your needs.

About Us:

London Bridge Hospital is part of HCA UK, one of the largest providers of privately funded healthcare in the UK. We are committed to delivering exceptional patient care and improving lives through our work.

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