Homeownership Project Officer
2 weeks ago
Paradigm Housing Group is seeking a skilled and customer-focused Homeownership Project Officer to join our Homeownership Team. This part-time role offers a unique opportunity to contribute to improving the services we provide to our homeowner customers while collaborating with various teams across the organisation.
Key Responsibilities:
- Lead and represent Paradigm on key projects that impact Homeownership customers.
- Provide expertise on new model leases and ensure processes align with the latest requirements.
- Oversee the Section 20 process, ensuring compliance and effective cost recovery.
- Manage and improve communication with homeowners through various channels.
- Offer advice and support to colleagues, helping develop the Homeownership Team's knowledge.
- Keep Paradigm compliant with any changes in homeownership-related legislation.
- Review and improve homeownership processes and policies to ensure they meet our high standards.
- Promote customer-focused service improvements across the organisation.
Requirements:
- A solid understanding of homeownership services, including leasehold management, shared ownership, and compliance with Section 20 regulations.
- Experience in project management, process improvement, and customer service.
- Strong communication skills to manage stakeholder relationships.
- Ability to collaborate effectively across teams.
What We're Looking For:
We are seeking a motivated and detail-oriented individual who is passionate about delivering excellent customer service. If you have a solid understanding of homeownership services and a proven track record in project management, process improvement, and customer service, we encourage you to apply for this exciting opportunity.
Please submit your application, including a covering statement and CV, to enable us to assess your application against our essential and desirable criteria.
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