Retail Systems Support Specialist

1 week ago


Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time

Retail Systems Support Role Overview

We are seeking a skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within GTR.

Key Responsibilities:

  • Ensure the effective maintenance of all retail systems and provide accurate reporting to management teams when issues occur.
  • Participate in product development to ensure new products can be effectively implemented within our retail systems.
  • Provide technical support as a retail applications and processes expert.
  • Support testing of new software developments for station retailing equipment to ensure compatibility.
  • Act as an ambassador for GTR at meetings with other TOCs or suppliers, accurately recording meeting details and action points.
  • Administer GTR retail systems, databases, and tools to ensure they are up-to-date and provide technical assistance in supporting retail-related processes.
  • Communicate information to assist retail operations and effective service both internally and externally.
  • Manage allocated stations, complete audits, and assist in maintaining TIS, gates, and validators.
  • Report issues outside of fingertip maintenance to relevant suppliers in a timely manner.
  • Supply training to staff across all TIS as required.
  • Complete additional tasks as directed by your manager to meet company needs.

What We Offer:

  • Free travel across the GTR network.
  • Hybrid working.
  • Full Final Salary pension.
  • 25 days annual leave.
  • 75% discount on other train services, including the London Underground.
  • Healthcare benefits.


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