Retail Systems Support Specialist
1 week ago
Retail Systems Support Role Overview
We are seeking a skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within GTR.
Key Responsibilities:
- Ensure the effective maintenance of all retail systems and provide accurate reporting to management teams when issues occur.
- Participate in product development to ensure new products can be effectively implemented within our retail systems.
- Provide technical support as a retail applications and processes expert.
- Support testing of new software developments for station retailing equipment to ensure compatibility.
- Act as an ambassador for GTR at meetings with other TOCs or suppliers, accurately recording meeting details and action points.
- Administer GTR retail systems, databases, and tools to ensure they are up-to-date and provide technical assistance in supporting retail-related processes.
- Communicate information to assist retail operations and effective service both internally and externally.
- Manage allocated stations, complete audits, and assist in maintaining TIS, gates, and validators.
- Report issues outside of fingertip maintenance to relevant suppliers in a timely manner.
- Supply training to staff across all TIS as required.
- Complete additional tasks as directed by your manager to meet company needs.
What We Offer:
- Free travel across the GTR network.
- Hybrid working.
- Full Final Salary pension.
- 25 days annual leave.
- 75% discount on other train services, including the London Underground.
- Healthcare benefits.
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Retail Systems Support Specialist
1 month ago
Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time{"title": "Retail Systems Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within our organization.Key...
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Retail Systems Support Specialist
1 month ago
Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time{"title": "Retail Systems Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within our organization.Key...
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Retail Systems Support Specialist
1 month ago
Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time{"title": "Retail Systems Support Specialist", "description": "Job SummaryWe are seeking a highly skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within our organization.Key...
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Retail Systems Support Specialist
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Croydon, Greater London, United Kingdom Govia Thameslink Railway Full timeJob Title: Retail Systems Support SpecialistJob Summary: We are seeking a highly skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within our organization.Key...
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