Retail Systems Support Specialist

1 month ago


Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time
{"title": "Retail Systems Support Specialist", "description": "Job Summary

We are seeking a highly skilled Retail Systems Support Specialist to join our team at Govia Thameslink Railway. As a key member of our retail team, you will be responsible for the maintenance and support of all retailing equipment, databases, and processes within our organization.

Key Responsibilities
  • Ensure the effective maintenance of all retail systems and provide accurate reporting to management teams.
  • Participate in product development to ensure new products can be effectively implemented within our retail systems.
  • Provide technical support as a subject matter expert on all retail applications and processes.
  • Support testing of new software developments for station retailing equipment to ensure compatibility.
  • Act as an ambassador for GTR at meetings with other TOCs or suppliers and for the department at internal meetings.
  • Administer GTR retail systems, databases, and tools to ensure they are current and up-to-date.
  • Communicate and provide information to assist and enable retail operations and effective service both internally and externally.
  • Manage stations allocated to you, complete station audits, and assist stations in maintaining TIS, gates, and validators.
  • Report issues outside of fingertip maintenance to relevant suppliers in a timely fashion.
  • Supply training to staff across all TIS as required.
  • Complete tasks as directed by your manager to meet the company's needs.
  • Pursue personal development of skills and knowledge necessary for the effective performance of the role.
What We Offer
  • Free travel across the GTR network.
  • Hybrid working.
  • Full Final Salary pension.
  • 25 days annual leave.
  • 75% discount on other train services, including the London Underground.
  • Healthcare benefits.
", "lang_code": "en"}

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