Customer Support Liaison

7 days ago


Beeston, Nottinghamshire, United Kingdom Capital One - UK Full time £27,000
About the Role

We are seeking a highly motivated and compassionate individual to join our team as a Debt Resolution Specialist. In this role, you will work closely with customers who are experiencing financial difficulties to develop personalized plans to help them get back on track. Your strong communication and problem-solving skills will enable you to build trust and rapport with customers, empowering them to take control of their finances.

Responsibilities:
  • Collaborate with customers to identify solutions to their financial challenges
  • Develop and implement tailored plans to support customers in achieving their financial goals
  • Communicate effectively with customers to ensure they understand their options and the next steps required
Requirements:
  • Excellent communication and interpersonal skills
  • Able to empathize with customers who are experiencing financial hardship
  • Strong problem-solving skills to identify creative solutions
What You'll Get
  • Potential annual salary: £22,000 - £27,000 based on experience and performance
  • Ongoing training and development opportunities to enhance your skills and knowledge
  • Opportunity to work in a dynamic and supportive team environment
Our Values

CAPITAL ONE UK is built on a foundation of empathy, innovation, and teamwork. We believe that every employee has the power to make a positive impact in the lives of our customers and communities. If you share our values and are passionate about delivering exceptional customer service, we'd love to hear from you



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