Health Assessments Booking and Revenue Growth Specialist
2 weeks ago
At Bupa, we believe that making health happen is a team effort. As a Health Assessments Booking Adviser, you will play a vital role in helping our customers achieve their health goals.
With a competitive salary of £25,000 + performance-based bonus, you will be rewarded for your hard work and dedication. Our benefits package includes equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell, Bupa health insurance as a benefit in kind, an enhanced pension plan and life insurance, Annual Health Services Bonus Scheme, and various other benefits and online discounts.
The ideal candidate will have experience of working in a customer service/sales environment and demonstrating strong customer-focused skills and an ability to up-sell added products. They will also have understanding of customer service principles and a commitment to service excellence, PC literacy with good knowledge of Windows-based packages, strong verbal and written communication skills, and the ability to deal effectively with internal and external customers of all levels.
In this fast-paced and varied role, you will be dealing with both new and repeat self-pay or corporate customers, selling and assisting them in booking their Health Assessment, MSK appointments, GP visits, and many more primary care products via the telephone, webchat, or Teams. You will work towards achieving a monthly revenue target and also an overall annual target, arrange appointments within our Bupa clinics, liaise with the centres on a daily basis, communicate with customers via the telephone, email, or webchat, and work with the eligibility & contracts team to ensure corporate customers are covered.
As a key member of our UK support functions, you will contribute to delivering exceptional standards of customer service and patient care. No matter your role, you will have an opportunity to do work that matters, making a difference to the lives of our customers each and every day.
We're a health insurer and provider, driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
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