Customer Service Representative

6 days ago


Gateshead, Gateshead, United Kingdom Steer Automotive Group Full time

About Steer Automotive Group

Steer Automotive Group is a leader in the automotive repair industry, known for our commitment to quality, customer satisfaction, and innovation.

About the Role

We are seeking a Customer Service Advisor to join our front-of-house team at our Newcastle Central site. As a Customer Service Advisor, you will be the first point of contact for our customers, delivering outstanding service both in person, over the phone, and via email.

Key Responsibilities

  • Warmly greet and assist customers in a professional manner.
  • Manage the entire customer journey, handling inquiries, complaints, and resolutions.
  • Answer and direct incoming phone calls to the appropriate department.
  • Regularly update customers on the progress of their vehicle repairs.
  • Maintain a clean and organised reception area.
  • Handle administrative tasks, such as filing paperwork and updating records.
  • Ensure timely and efficient service to insurers and customers.
  • Keep computer systems and portals up-to-date with the latest information.

About You

The ideal candidate will have experience in a customer service role, with excellent communication skills and a proactive, positive attitude.

Key Skills and Qualifications

  • Strong customer service skills with the ability to communicate effectively in person, over the phone, and via email.
  • Excellent organisational skills and the ability to multitask in a busy environment.
  • Administrative experience and proficiency in MS Office and other computer systems.
  • Ability to work independently and as part of a team.
  • Familiarity with the local Newcastle Central area is a plus.

Why Join Us

  • Be part of a supportive and professional team.
  • Career growth opportunities within a successful and expanding company.
  • Competitive salary and benefits package.


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