Customer Service Representative
6 days ago
About Steer Automotive Group
Steer Automotive Group is a leader in the automotive repair industry, known for our commitment to quality, customer satisfaction, and innovation.
About the Role
We are seeking a Customer Service Advisor to join our front-of-house team at our Newcastle Central site. As a Customer Service Advisor, you will be the first point of contact for our customers, delivering outstanding service both in person, over the phone, and via email.
Key Responsibilities
- Warmly greet and assist customers in a professional manner.
- Manage the entire customer journey, handling inquiries, complaints, and resolutions.
- Answer and direct incoming phone calls to the appropriate department.
- Regularly update customers on the progress of their vehicle repairs.
- Maintain a clean and organised reception area.
- Handle administrative tasks, such as filing paperwork and updating records.
- Ensure timely and efficient service to insurers and customers.
- Keep computer systems and portals up-to-date with the latest information.
About You
The ideal candidate will have experience in a customer service role, with excellent communication skills and a proactive, positive attitude.
Key Skills and Qualifications
- Strong customer service skills with the ability to communicate effectively in person, over the phone, and via email.
- Excellent organisational skills and the ability to multitask in a busy environment.
- Administrative experience and proficiency in MS Office and other computer systems.
- Ability to work independently and as part of a team.
- Familiarity with the local Newcastle Central area is a plus.
Why Join Us
- Be part of a supportive and professional team.
- Career growth opportunities within a successful and expanding company.
- Competitive salary and benefits package.
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