Consumer Duty Compliance Manager
3 weeks ago
Job Title: Consumer Duty Compliance Manager
At Walker Crips Group plc, we are seeking an experienced professional to join our team as a Consumer Duty Compliance Manager.
Job Description:
The Consumer Duty Compliance Manager will be responsible for tracking and implementing key actions or projects relating to Consumer Duty. This will involve regulating and analysing MI data against Consumer Duty outcomes, identifying, summarising, and escalating customer risks and issues that may impact on future product/communication developments.
Key Responsibilities include:
- Attending and preparing regular reports for the Consumer Duty and Product Governance Committee (Quarterly), Structured Products Governance Committee (Quarterly), Compliance Committee (Quarterly), Vulnerable Customer Sub-Committee (Monthly), and Complaints Forum (Monthly).
- Producing and presenting the quarterly Consumer Duty MI pack to the Board.
- Producing and presenting annual Consumer Duty training to the Firm.
- Contributing to Policy and Procedure development relating to Consumer Duty.
- Maintaining and developing the product and service process to ensure compliance with Consumer Duty requirements.
- Supporting the efficient completion of product/service risk reviews, ensuring compliance with specified schedules and reporting to governance committees.
- Attending industry events and forums to keep the firm updated on regulatory changes related to Consumer Duty.
Requirements:
- A minimum of 3 years' general financial services and compliance-related experience.
- Strong stakeholder management skills.
- Excellent communication and report writing skills.
Salary:
£70,000 - £90,000 per annum.
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