Technical Infrastructure Assistant
2 days ago
About the Job
">We have an exciting opportunity for a Technical Infrastructure Assistant to join our team in Bolton, Manchester. As a 1st Line IT Technician, you will be responsible for supporting our client's IT infrastructure, ensuring seamless operations and minimal downtime.
">Key Responsibilities:
">- ">
- Provide first-level technical support to end-users via phone, email, or on-site visits">
- Troubleshoot hardware and software issues, resolving problems efficiently">
- Maintain accurate records of incidents, including resolution times and outcomes">
- Collaborate with senior technicians to resolve complex issues and escalate when necessary">
- Stay up-to-date with the latest technologies and best practices in IT support">
- Meet service level agreements (SLAs) and performance metrics">
Requirements:
">- ">
- Degree in Computer Science, Information Technology, or related field">
- 2+ years of experience in IT support, preferably in an education setting">
- Excellent communication and interpersonal skills">
- Ability to work independently and as part of a team">
- Familiarity with Windows 10/11, hardware, and software configuration">
- Current Enhanced DBS Check, ideally on the Update Service">
Working Environment:
">You will be working in a fast-paced, dynamic environment with a talented team of professionals. We offer a supportive and collaborative work environment, with opportunities for ongoing training and professional development.
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