Technical Infrastructure Assistant

2 days ago


Salford, Salford, United Kingdom Senitor Associates Full time

About the Job

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We have an exciting opportunity for a Technical Infrastructure Assistant to join our team in Bolton, Manchester. As a 1st Line IT Technician, you will be responsible for supporting our client's IT infrastructure, ensuring seamless operations and minimal downtime.

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Key Responsibilities:

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  • Provide first-level technical support to end-users via phone, email, or on-site visits">
  • Troubleshoot hardware and software issues, resolving problems efficiently">
  • Maintain accurate records of incidents, including resolution times and outcomes">
  • Collaborate with senior technicians to resolve complex issues and escalate when necessary">
  • Stay up-to-date with the latest technologies and best practices in IT support">
  • Meet service level agreements (SLAs) and performance metrics">

Requirements:

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  • ">
  • Degree in Computer Science, Information Technology, or related field">
  • 2+ years of experience in IT support, preferably in an education setting">
  • Excellent communication and interpersonal skills">
  • Ability to work independently and as part of a team">
  • Familiarity with Windows 10/11, hardware, and software configuration">
  • Current Enhanced DBS Check, ideally on the Update Service">

Working Environment:

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You will be working in a fast-paced, dynamic environment with a talented team of professionals. We offer a supportive and collaborative work environment, with opportunities for ongoing training and professional development.



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