Claims Fraud Technical Coach Specialist

3 days ago


Salford, Salford, United Kingdom First Central Services Full time

Fraud Risk Reduction Expert

First Central Services is seeking a skilled Fraud Risk Reduction Expert to join our Technical Fraud team. The key purpose of the role is to provide day-to-day technical support to our Claims Fraud Investigators, assisting them in handling their cases and progressing as Fraud Investigators.

The successful candidate will have experience in training and mentoring others, with a strong background in motor claims fraud and insurance policies related to fraud detection and prevention. They will also possess excellent knowledge of processes and tactics used to investigate and manage insurance fraud, as well as relevant fraud-related legislation.

The role involves providing coaching sessions, auditing investigations, and developing training materials. The ideal candidate will be passionate about reducing business exposure to fraud risk and have a flexible approach and positive attitude.

Key Responsibilities:

  • Provide technical support to Claims Fraud Investigators.
  • Audit investigations to ensure high standards are met.
  • Develop and deliver training materials.
  • Host coaching sessions and provide feedback.
  • Support the development of Fraud Investigators.
  • Ensure compliance with Company Policies and Values.
  • Support the continuous improvement of Claims Fraud strategies and processes.
  • Meet agreed fraud KPIs and targets.

Requirements:

  • Experience in training and mentoring others.
  • Strong background in motor claims fraud.
  • Excellent knowledge of insurance policies and fraud detection/prevention.
  • Computer literate (Word, Excel, PowerPoint, internet).
  • Passionate about reducing business exposure to fraud risk.
  • Flexible approach and positive attitude.

Location: UK (Haywards Heath or Manchester)

Salary: £38,000 per annum, dependent on experience

This role offers a 5-hour working week, Monday to Friday, with flexible hybrid working available.



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